Going against their better judgment in the wake of a rash of high-profile data breaches in recent years, 50 percent of global consumers say that the pandemic has made them more willing to part with their personal data, especially if they know it's contributing to...
With many not comfortable getting vaccinated, brands shouldn’t expect a rush back to stores
Many brands and retailers are counting the days until COVID vaccines have been administered to everyone and retail habits get back to normal. But new research from First Insight suggests this view might be overly optimistic, if not altogether unrealistic. Nearly a...
Many businesses’ COVID response could cost them employees
New research from employee engagement service provider SilkRoad Technology, in partnership with OnePoll, reveals that two in five office workers plan to resign and find a new job based on how their company handled its pandemic response. The firm’s report, Full-time...
The PR long game: COVID expected to have lasting effects into 2022, so brands must plan ahead
Remember when COVID first forced people to stay home and businesses to shut down? At the time, most of us thought how the next few weeks were going to be awfully inconvenient. Little did we know that nearly a full year later, the pandemic would not only persist but...
COVID’s impact on social media marketing—& what you can do about it
The ongoing COVID-19 pandemic has had an impact on every aspect of our lives, from the way people spend their time, search, find, and buy products, to the way businesses, brands, and marketers advertise and promote their products, or services. In this article, you...
Exploring Gen Z women’s new perspectives on life, career, injustice, social media and brands
Perhaps more than any other group, the ongoing COVID crisis has had a profound impact on the lives of the women of Generation Z—on their priorities for the future and their views on careers, relationships, racial injustice, social media and brands. New research from...
Doing business well in the COVID age: Lessons from WWII
COVID-19 has given the public a re-appreciation of leaders and organizations pushing through previously unimagined challenges to continue to advance their business, protect employees, and improve their service to customers. During World War II, a little-known naval...
CX emerges as 2020 bright spot: Consumers see positive shifts, signal increasing digital engagement
As COVID upended business in 2020, brands quickly found their fortunes sinking or swimming based on their level of customer attention, from consumers’ earliest research stages right up to point of purchase and beyond. New research from business communications firm...
5 public relations trends that will gain traction post-COVID
Distilled to its essence, public relations is the action of building relationships with key stakeholders and target audiences. COVID-19 has shaken up the strategies and channels that PR pros and marketers typically optimize to build these relationships. The pandemic...
Media pulse: European journalists fear job losses as COVID resurges
European countries were among the best at containing and minimizing the impact of the COVID crisis over the summer, but as the pandemic sweeps the continent again, nearly half (48.9 percent) of European journalists feel that they are in some danger of losing their...
The consumer behaviors that changed forever in 2020—and how they will impact 2021
It’s finally over! But even though 2020 is now in the history books, be assured there were plenty of consumer behavior changes that will carry over to the new year, and quite likely into the indefinite future. New research from venture capital firm Coefficient Capital...
A year of burnout: Most found success more challenging in 2020
By any measure, 2020 was a tough year for the average worker. Employees dealt with the COVID-19 pandemic, working from home, economic upheaval, and new burdens with childcare and technology—challenges that caused the majority of American workers (55 percent) to find...