Covid-19
5 CX strategies to combat COVID-19’s marketing challenges

5 CX strategies to combat COVID-19’s marketing challenges

No one can argue that the words “customer experience” have taken on a new definition among the challenges of COVID-19. We now live in a changed world where digital channels are no longer a choice, data is king and business models have been completely transformed....

How are communicators looking ahead through COVID-19?

How are communicators looking ahead through COVID-19?

What lies on the other side of COVID for the communications industry? A new report from the Institute for Public Relations and Peppercomm focuses on critical topics affecting the public relations industry while looking ahead to the future of public relations and...

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