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Seven PR nightmares you’ll never believe happened

by | Jun 25, 2019 | Analysis, Public Relations

Public relations is supposed to be a means of managing the spread of information between an organization or an individual and the public. The goal is, more or less, to make the client look good in the public’s eyes. Sometimes, this doesn’t go according to plan.

Here are seven mess-ups you won’t believe actually happened:

Todd Davis

As the CEO of identity theft company LifeLock, Davis gave out his social security number to show how secure LifeLock was. Somewhat predictably, not only was his identity stolen, but it was stolen a jaw-dropping thirteen times.

Seven PR nightmares you’ll never believe happened

Source: Business Insider

McDonald’s

In 1984, McDonald’s ran an Olympics campaign where people were given scratchcards with various events on them. If the U.S. won, customers could redeem their scratchcards for a free burger. Trying to be clever, McDonald’s heavily lent on scratchcards for events that the Soviets would typically win; that same year, Soviet athletes boycotted the Olympics, and American athletes won almost every event.

Seven PR nightmares you’ll never believe happened

Source: praxis.ac.in

Gerald Ratner

When the CEO of British jewelers Ratners was asked how his firm could sell its products for such a low price tag, he joked “because they’re total crap.” Even though public opinion already holds the quality of Ratner’s products in low regard, insulting customers is always a mistake. The firm went bust shortly thereafter.

Seven PR nightmares you’ll never believe happened

Source: thehustle.co

Pepsi

In 1992, Pepsi ran a contest in the Philippines. The company was set to hand out $1 million to one lucky winner based on bottle cap numbers. Unfortunately for all involved, the winning number wasn’t unique, and there were 800,000 winners. Rioting swiftly followed, and Pepsi withdrew all but two of its employees. This is a PR disaster with a tragic end after a number of people died when a Pepsi truck was firebombed.

Seven PR nightmares you’ll never believe happened

Source: mentalfloss.com

Tony Hayward

When then-BP CEO Tony Hayward said he “would like his life back” in the wake of a major oil spill, his comments were not well received by a disgruntled public forced to put their lives—and environments—back together. He was replaced a month later.

Seven PR nightmares you’ll never believe happened

Source: wonkette.com

Barbra Streisand

While an aerial photographer was taking pictures of the California coastline to illustrate erosion, Barbra Streisand’s mansion was included in the images. Streisand sued the photographer on charges that he had violated her privacy, but ultimately just drew further attention to the case—and her house. This has come to be known as the “Streisand Effect”—when you try to suppress certain information, but your efforts backfire.

Seven PR nightmares you’ll never believe happened

Source: globalnerdy.com

Thomas Midgely

In order to prove that a gas additive, tetraethyl lead, was safe, Midgely poured the substance on his hands and inhaled it for one minute. He was later diagnosed with lead poisoning.

Seven PR nightmares you’ll never believe happened

Source: interestingengineering.com

Most businesses, at one point in their life cycle, will find themselves facing some kind of a PR disaster. Steer clear of these absurdities, and you might be lucky enough to linger in obscurity.

Ronn Torossian
Ronn Torossian founded 5WPR, a leading PR agency. Since founding 5WPR in 2003, he has led the company’s growth and vision, with the agency earning accolades including being named a Top 50 Global PR Agency by PRovoke Media, a top three NYC PR agency by O’Dwyers, one of Inc. Magazine’s Best Workplaces and being awarded multiple American Business Awards, including a Stevie Award for PR Agency of the Year.

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