Walt Disney may have had Mouseketeers, but the PR team from Fiskars have the Fiskateers. And they’ve helped to propel Fiskars’ online conversations and consumer sales to new heights.
Fiskars, a 366-year-old global supplier of consumer products for the home, garden and outdoors, understands the power of consumer loyalty. Its customers swear by its products, whether it’s a unique gardening tool or its trademark orange-handled scissors.
This loyalty, cultivated over centuries, gives Fiskars a unique PR and marketing tool — their clients.
In fact, their customers have helped Fiskars double their sales.
Other brands such as Maker’s Mark Distillery and Microsoft have also harnessed customer loyalty to increase sales.
For more in-depth analysis on Fiskars’ strategy and outcomes, as well as other well-known brands, please download our free Brand Advocacy whitepaper.