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Greenough Brand Storytellers Takes Data-Driven Approach to Client Satisfaction

by | Apr 5, 2019

Greenough Brand Storytellers, communications and marketing experts in healthcare, life sciences and technology, released results of its 2018 Client Satisfaction Survey, its 19th annual survey of key performance metrics that guide the agency’s planning, service and staffing.

The survey rates Greenough on nine performance metrics, refined after almost 20 years of feedback, including passion for clients’ business, ability to act as an extension of clients’ teams, proactivity and delivery on program goals.

Survey highlights from 2018 include:

  • 90 percent of clients said they view Greenough as an extension of their own team
  • 89 percent of clients said Greenough demonstrates a passion for their business
  • 87 percent of clients said Greenough delivers on their program’s goals
  • 100 percent of clients said they would recommend Greenough as an agency of record

“We build lasting client relationships, and for nearly 20 years the cornerstone of this has been our yearly client satisfaction survey,” said Phil Greenough, CEO of Greenough Brand Storytellers. “We know of no other agency that features clients and their candid feedback so prominently in strategy, service innovation, staffing and planning.”

Greenough’s roster of clients includes: Thermo Fisher Scientific, Envision Healthcare, Lyndra Therapeutics, WBUR, Ness and AeroSafe.

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