Bulldog Reporter

crisis management
When the bottom drops out: Navigating your brand through its darkest hours
By Theresa McArthur | July 15, 2025

There’s a moment every entrepreneur dreads, and it arrives like a cold draft through a cracked window. Sales dry up, partners back out, or the world shifts just enough to rattle the foundation you thought was steady. Business isn’t just business when your name is on the lease and your heart is in the work. And when things get ugly, it’s not strategies or frameworks you crave. It’s clarity. It’s traction. It’s knowing that this moment, as hopeless as it feels, is still something you can steer through. The playbook changes when you’re in survival mode. Here’s how you get to the other side. 

crisis management

Photo via Pexels 

Build Your Skills and Confidence 

Earning a degree to sharpen your business acumen can give you the strategic edge needed to weather economic uncertainty and make more informed decisions. Whether you need to boost your skills in accounting, business, communications, or management, a business degree can serve as a critical toolkit. To explore flexible options that align with your entrepreneurial goals, take a look at these bachelor of science program details. Online learning options mean you don’t have to choose between growing your education and managing your business—both can happen in tandem.  

Shape Your Image 

Strong public relations can inject life into a struggling business by reshaping its image and putting the right stories in front of the right audiences. Whether it’s navigating a crisis, launching a comeback narrative, or simply staying visible during lean times, a smart PR strategy can open doors and attract fresh interest. Media coverage, thought leadership, and community engagement don’t just build trust—they generate momentum. For tools and support that can help you craft and deliver your message effectively, check out Agility PR Solutions

Call the Quiet Customers 

There’s a strange power in picking up the phone when you’d rather hide in spreadsheets and silence. Reach out to clients who’ve gone dark or started drifting. Ask them why they left. Ask what they’d come back for. You’ll gain insight no analytics dashboard can give you, and more often than you’d expect, you’ll find opportunities hiding in conversations you were afraid to have. 

Redefine Success to Match the Moment 

In crisis, your goals have to evolve, not disappear. You can’t keep chasing last quarter’s numbers if the ground beneath your market has changed. Define smaller wins: one new client, one paid invoice, one positive review. These aren’t consolation prizes. They’re building blocks. Redefining success doesn’t mean giving up on your vision. It means honoring it enough to keep it alive through adaptation. 

Find Money in the Margins 

Cash flow gets tight, but it also gets creative. Go through every expense line with a red pen and the imagination of someone betting on a miracle. Barter with vendors. Delay payments legally and ethically. Offer flash sales. Sell discontinued inventory you forgot you had. In downturns, liquidity becomes more powerful than growth. The business that stays liquid is the business that lives to grow again. 

Reconnect With the Problem, Not the Product 

One of the quiet killers in hard times is forgetting the problem your business was built to solve. You get so focused on fixing your company that you stop fixing your customers’ pain. That’s the fastest way to irrelevance. Step back and re-immerse yourself in their struggles. Revisit the forums, the email inbox, the reviews—anywhere your customers leave breadcrumbs about what they really need. Start solving again, and the business often starts breathing again. 

Business is rarely linear, and resilience isn’t a motivational buzzword—it’s a daily, gritty choice. When the worst days hit, what matters most is that you don’t fold before the tide turns. You keep adjusting, keep reaching, and keep believing in a version of your business that still deserves to exist.  

Crafting the right narrative and connecting with the right media can make all the difference when you need visibility most. Don’t wait for opportunities—create them. Visit Agility PR Solutions and start reshaping your story today. 

 

Theresa McArthur

Theresa McArthur knows firsthand that the life changes we encounter as we age can be difficult to navigate. From taking care of your health and choosing from numerous insurance options to deciding where you’ll spend your golden years and detailing your end-of-life wishes, the decisions that come along with aging can be overwhelming. She created Guides for Seniors to ensure there is plenty of information available to guide seniors through these processes and bring them peace of mind.

Join the
Community

PR Success
Stories from
Global Brands

Content Crisis Comms & Media Monitoring

Latest Posts

Demo Ty Bulldog

Daily PR Insights & News

Bulldog Reporter

Join a growing community of 25000+ comms pros that trust Agility’s award-winning Bulldog Reporter newsletter for expert PR commentary and news.