Consumer goods rank pretty good in brand intimacy—here’s how

by | Jul 18, 2018 | Public Relations

The consumer goods industry placed in the top third of industries studied, ranking #5 out of 15 in the latest Brand Intimacy 2018 Report—the largest study of brands based on emotions—from intimacy marketing specialists MBLM.

Quaker came in first in the industry, followed by Hershey’s and Campbell’s. The remaining brands in the Top 10 for the consumer goods industry were: Kellogg’s, Stouffer’s, Betty Crocker, Ben & Jerry’s, Nabisco, Pillsbury and Heinz.

Consumer goods rank very good in brand intimacy—here’s how

“The top three companies in the industry were all founded in the 1800s, and nostalgia is the dominant archetype in the category. This demonstrates the strong emotional connections we establish with food brands in childhood, and how it still impacts us as adults,” said Mario Natarelli, managing partner at MBLM, in a news release.

“However, newcomers can take notice of Ben & Jerry’s, which is a young company in comparison, and continues to perform well. The brand is progressive and appeals to many consumers because of its boldness and the shared values it projects related to sustainability and politics, establishing reciprocal bonds,” he added.

Consumer goods rank very good in brand intimacy—here’s how

Other noteworthy consumer goods findings in MBLM’s Brand Intimacy 2018 Report include:

  • The category’s Brand Intimacy Quotient was 34.1, which was well above the industry average of 27.1
  • Nostalgia, which focuses on memories and the feelings associated with them, was the most prominent archetype in the category, and Quaker was the top-performing consumer goods brand for nostalgia
  • Quaker was also the top brand in the category and ranked #1 for both men and women as well as for millennials
  • Moreover, Quaker ranked #1 for having the highest percentage of customers in fusing, the most advanced stage of Brand Intimacy
  • Consumers aged 35–44 preferred Hershey’s, whereas Kellogg’s ranked #1 for people whose annual incomes exceed $100,000
  • Stouffer’s and Quaker improved their intimacy scores since last year, while Lay’s and Hershey’s declined in this year’s rankings.

View the consumer goods industry findings here.

See the full Brand Intimacy 2018 Report here.

This year’s report contains the most comprehensive rankings of brands based on emotion, analyzing the responses of 6,000 consumers and 54,000 brand evaluations across 15 industries in the U.S., Mexico and UAE. MBLM’s reports and interactive Brand Ranking Tool showcase the performance of almost 400 brands, revealing the characteristics and intensity of the consumer bonds.

Brand Intimacy is defined as a new paradigm that leverages and strengthens the emotional bonds between a person and a brand. For the third year, MBLM’s study revealed that top intimate brands in the U.S. surpassed the top brands in the Fortune 500 and S&P indices in revenue and profit over the past 10 years.

During 2017, MBLM conducted an online quantitative survey among 6,000 consumers in the United States (3,000), Mexico (2,000), and the United Arab Emirates (1,000). Participants were respondents who were screened for age (i.e. 18 to 64 years of age) and annual household income ($35,000 or more) in the U.S. and socioeconomic levels in Mexico and the UAE (A, B, and C socioeconomic levels). 

Richard Carufel
Richard Carufel is editor of Bulldog Reporter and the Daily ’Dog, one of the web’s leading sources of PR and marketing communications news and opinions. He has been reporting on the PR and communications industry for over 17 years, and has interviewed hundreds of journalists and PR industry leaders. Reach him at richard.carufel@bulldogreporter.com; @BulldogReporter


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