Consumers value brands that can give back time or experiences

by | Jun 2, 2017 | Public Relations

If time is money, then time saved is essentially a quantifiable value—and, according to new research from global research firm GfK, brands that are figuring out how to make customer journeys more efficient and experiences more memorable are the ones most likely to succeed in an ever-evolving retail marketplace.

In GfK’s new survey, three out of ten people (31 percent) would firmly prefer to have more time than more money (compared to only nine percent who firmly disagree with that). And nearly half (44 percent) firmly believe that experiences are more important than possession (compared to just three percent who firmly disagree with that).

The findings clearly show market potential for brands that can associate themselves in consumers’ minds with giving quality time back into people’s lives, or with making daily tasks simpler and faster. Brands can also raise themselves above close competitors by identifying ways to turn their purchase process into more of an experience for the consumer.

consumer brand value

Key research findings:

Internationally, three times as many people firmly agree than disagree that they would rather have more time than more money. And well over ten times as many people firmly agree than disagree that experiences are more important than possessions.

This preference for more time over more money is especially important for people in China (41 percent), Brazil (37 percent) and Argentina (32 percent). And agreement with experiences being more important than possessions is highest in Mexico (57 percent), Argentina and the USA (both 53 percent).

Income plays a factor in consumers’ mindsets, but possibly not to the extent that may be imagined. There is only an eleven-percentage-point difference between people in high income households and those in low income households, when it comes to the numbers who would prefer to have more time than more money (38 percent versus 27 percent).

A similar picture is seen in people’s perception that experiences are more important than possessions. Half of people in high income households agree to this (50 percent) compared to 38 percent of those in low income households.

Money becomes relatively more important to those over 60

There are also some differences to be noted between different age groups. Internationally, those in their twenties and thirties have the highest percentage of any age group that would prefer more time to more money—standing at over a third (36 percent) each. And they also have the smallest percentage of those strongly disagreeing with that (7 percent each).

In contrast, for those aged 60 and over, there is a much tighter difference in the numbers favoring more time to more money (19 percent) versus those indicating they would rather have more money than more time (13 percent).

When looking at the perceived value of experiences versus possessions, age does not make a significant different in outlook. Those in their twenties are thirties are the most in favor of experiences over possessions, with 46 percent firmly agreeing with this, dropping to 40 percent for teenagers (15-19 year olds).

Download the full survey results here.

GfK asked 22,000 people across 17 countries how strongly they agree or disagree with two statements: “I would rather have more time than more money” and “Experiences are more important than possessions.” All the data presented in this release represents the top 2 boxes (agreement) and bottom 2 boxes (disagreement) from on a 7-point scale where “1” means “disagree strongly” and “7” means “agree strongly.”

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Richard Carufel
Richard Carufel is editor of Bulldog Reporter and the Daily ’Dog, one of the web’s leading sources of PR and marketing communications news and opinions. He has been reporting on the PR and communications industry for over 12 years, and has interviewed hundreds of journalists and PR industry leaders. Reach him at richardc@bulldogreporter.com; @BulldogReporter

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