Key influences for organic shoppers—and opportunities for brands and retailers

by | Mar 13, 2023 | Public Relations

New shopper insights research from retail marketing collective Acosta Group looks at the state of the natural/organic shopper, providing brands and retailers valuable information to drive growth in store and online.

Natural and organic product sales continue to climb, and interest and usage has increased across all age groups, particularly Gen Z and Millennial shoppers

These consumers also tend to be more affluent, placing a higher emphasis on leading a healthy life, being ecofriendly and concerned for animal welfare, and trying new products.

“When we ask natural and organic shoppers of all ages the most important influence in their product choices, the top response is their focus on being healthier, including the avoidance of chemicals, pesticides and processed foods,” said Kathy Risch, SVP of consumer insights and trends at Acosta Group, in a news release. “These shoppers place nearly equal importance on ingredients as they do on price, while conventional shoppers place more importance on price alone.”

One notable finding of the survey was that when natural/organic shoppers are asked to explain the difference between natural and organic, many find it challenging, often responding that the two are “similar” or that they are “unsure.”

“This knowledge creates an exciting opportunity for brands and retailers to further educate both natural and organic and conventional shoppers,” said Risch.

Other key findings and implications from the study include:

  • With natural/organic product sales on track to reach an estimated $300B in 2024 according to New Hope Network, a broad selection of natural/organic products will be expected across the omnichannel store. This will be especially relevant to Gen Z shoppers, who will have far more spending power over the next decade.
  • The demand for increased label and ingredient transparency by manufacturers and retailers will rise and be a critical factor in purchase choice.
  • For non-natural and organic shoppers, 73 percent list price as the primary barrier to purchase, with 47 percent saying that conventional products are “more practical” and 44 percent expressing skepticism about the “hype” around the products.

“This study clearly shows the tremendous opportunity for brands and retailers to find new ways to engage with the next generation consumer that is stimulating the natural and organic category,” said John Carroll, president of digital commerce and advanced analytics for Acosta Group, in the release. “To support further growth with these shoppers, a critical component is bridging the physical and digital shelf with an omnichannel strategy that will drive conversion and brand preference.”

Acosta Group’s Natural and Organic online survey was conducted with 816 primary household shoppers, ages 18 – 76, from Acosta’s proprietary Shopper Community. The survey was fielded Oct. 26 – Nov. 4, 2022.

Richard Carufel
Richard Carufel is editor of Bulldog Reporter and the Daily ’Dog, one of the web’s leading sources of PR and marketing communications news and opinions. He has been reporting on the PR and communications industry for over 17 years, and has interviewed hundreds of journalists and PR industry leaders. Reach him at richard.carufel@bulldogreporter.com; @BulldogReporter


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