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Nielsen: Media and marketing are missing the mark in connecting with Black consumers

by | Oct 25, 2022 | Public Relations

Even as DEI became a front-seat priority for brands and businesses in 2022, broadcast media has seen a 10-percentage-point decline in Black viewers who are more likely to buy from brands that advertise in inclusive content compared to 2021. New research from Nielsen delves into the reasons behind this decline, examining the relationship between authenticity and engagement, and the impact of inclusion beyond what’s on screen.

The media and content analysis firm’s latest Diverse Intelligence Series report, Amplifying Black Voices in Media: Creating Informed, Thoughtful and Authentic Experiences, reveals that Black audiences are seeking more authenticity and nuance in media content and ad campaigns. A prior Nielsen study, Attitudes on Representation on TV, found that 59 percent of Black viewers are more likely to buy from brands that feature someone from their identity group in advertisements, while Nielsen’s Branded Content Outcomes studies show significantly higher performance for campaigns that feature Black talent.

Nielsen: Media and marketing are missing the mark in connecting with Black consumers

Brands attempting to reach Black consumers through ad placements in inclusive content are investing heavily with over $1.2 billion spent in Black and African American targeted traditional media in the first half of 2022 alone. However, Black audiences prefer streaming: 63 percent report streaming content as their most watched platform and 62 percent indicated streaming as the most relevant platform.

The new report underscores that Black audiences also care about how they are represented in media content and where their images and experiences are presented. Only 32 percent of Black audiences feel industry representation of their identity group is accurate, and the growing intersectional identities within the Black community make nuanced representation more important than ever.

Nielsen: Media and marketing are missing the mark in connecting with Black consumers

The report also highlights the power of partnering with Black talent at every stage of the marketing funnel—from campaign creators and media owners, to on-screen talent and social media influencers.

“The media industry has an opportunity to better serve the needs of Black audiences through inclusive and equitable representation on screen, behind the scenes, in advertising, and on other platforms where they come into contact with brands and content creators,” said Charlene Polite Corley, Vice President, Diverse Insights & Partnerships at Nielsen, in a news release. “Black audiences wield cultural influence and growing buying power, and serving the needs of this community is not only good business, but it is also the right thing to do.”

Nielsen: Media and marketing are missing the mark in connecting with Black consumers

Key findings from the report include:

Supporting Black-owned media can attract new audiences

  • All viewers watched more than 140 million hours of content from Black-owned networks in March 2022―double what Black audiences alone watched.
  • Black audiences are 50 percent more likely than the general population to seek out diverse-owned media.

Streaming provides more authentic choices for Black viewers, and they prefer it over broadcast and cable

  • In July 2022, time spent streaming accounted for the largest share of Black audience TV time at over 36 percent.
  • Black viewers also reported streaming as their most watched platform (63 percent) and most relevant platform (62 percent)

Inclusion throughout the marketing funnel increases performance

  • Black-focused agencies deliver higher performance overall, with 83 percent of the highest brand metric scores in Familiarity Lift, Affinity Lift, Purchase Intent Lift, and Recommendation Intent Lift.
  • 59 percent of Black viewers are more likely to buy from brands that feature someone from their identity group in advertisements.
  • Black adults were 71 percent more likely to buy products endorsed by influencers on social media.

Download the full report here.

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Richard Carufel
Richard Carufel is editor of Bulldog Reporter and the Daily ’Dog, one of the web’s leading sources of PR and marketing communications news and opinions. He has been reporting on the PR and communications industry for over 12 years, and has interviewed hundreds of journalists and PR industry leaders. Reach him at richardc@bulldogreporter.com; @BulldogReporter

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