In his book, “The Power of Habit: Why We Do What We Do in Life and Business,” New York Times business reporter Charles Duhigg explores the neurology of habits, why habits form in human beings, and how we can change them through a systematic approach of identifying their cues, rewards and routines.
Establishing new habits can become automatic, so that we don’t even think about them
Duhigg employs multiple case studies to convey how habits are teachable to individuals, organizations and businesses, and societies, illustrating their profound impact. In one example, he takes us through the NFL coaching career of Tony Dungy and how he instilled certain habits in his players to help them react to cues in game situations without having to overthink their actions. The ultimate result was a Super Bowl championship in Indianapolis.
Another one centers on Paul O’Neill, former treasury secretary in the second Bush administration and earlier, the President of Alcoa. O’Neill’s emphasis on safety in his plants, much to the initial chagrin of fellow executives and board members, helped quadruple Alcoa revenues while instilling worker habits that empowered them to offer ideas for other improvements and best practices. The results were a happier workforce, and crucial business alignment between rank-and-file workers and management.
Such demonstrated success informs my thinking around best practices
While we have talented staff members who bring their own unique experiences and skillsets to Amendola Communications, it is important that we coalesce around certain “habits,” or best practices, to ensure consistent client service, delivery and results.
Best practices around account management/client service, content development, social and media relations help our agency be prodigious client stewards with the goals of fulfilling our PR program work and building long-term client relationships.
Equally important is a workforce that understands its role, feels empowered to do its best, and delivers great results. In future posts, I’ll explore best practices around client planning and client communication.
This article originally appeared on the Amendola Communications blog; reprinted with permission.
Want more like this?
Subscribe to get daily or weekly PR News updates from Bulldog Reporter
New research from digital skills training firm BrainStation aims to identify digital trends for companies and individuals, and better understand the day-to-day experience of professionals. The firm’s 2019 Digital Skills Surveysurveyed thousands of professionals across...
Digital marketing is now the cornerstone of the industry. Across every field, digital marketing is employed in great numbers as every company now has at least one digital component. With every company having, at the very least, a website, the importance of digital...
Business meetings are the perfect opportunity to meet your client, showcase your ideas and prove how your company can benefit theirs. However, a large part of your planning for the meeting should focus on how best to impress your client, as this will encourage them to...