We as a culture love giving (and receiving!) gifts during the holidays, and as experienced gift-getters, we usually have a sense of what type of present awaits under that wrapping paper based on who gave it to us. This one from grandma? Probably a sweater. From crazy...
Picture this: You walk into a grocery store and head straight for the cookie aisle (the best in the store, of course). You arrive at the chocolate chip cookies with dozens of options pleading to hitch a ride in your cart to the checkout line. Which one do you end up...
VoIP technology is not just about making calls over the internet. It's a strategy, a tool that redefines the core of customer service by enabling real-time, clear, and cost-effective communication. For businesses tirelessly working to enhance their customer...
The rise of AI has seen some businesses throw old-school customer service right out the window. This is a huge mistake. Sure, large companies aren’t going to go out of business because they’ve switched to an AI chatbot rather than a human one, but small businesses can...
In the dynamic world of business, community advocacy has emerged as a powerful tool for enhancing brand reputation. This approach, which involves actively promoting the interests of the community in which a business operates, can significantly bolster a brand's image,...
When interest in the metaverse faded as AI marched to the top of priority lists in the new year, some thought that brand and retail marketers were abandoning previous plans to incorporate immersion as a next-gen tech tool, but not surprisingly it was just a slight...
Customer feedback surveys are invaluable tools for businesses seeking to understand their customers' experiences and preferences. By collecting insights directly from your audience, you can make data-driven decisions that improve products, services, and overall...
In the technological world, the announcement of new Field Service Management (FSM) Software Integration stands as a defining moment for companies. It's more than just a revelation; it’s setting the tone for the relationship between your service and the clients. In...
If your site is struggling to generate traffic from Google, don’t worry. There are lots of ways to bring people pouring in, so here are just a few examples of what you need to do to see a marked difference in visitor numbers. Image source: Pexels Understanding the...
Employer branding for startups isn’t quite the complex, elusive concept that it first appears to be. In the same way that you need to create a brand identity that resonates with your target customer, you need to create one that resonates with your target talent....
Just finding prospective talent is a challenge for companies these days, but the stakes have now been raised for how businesses proceed through the process of fielding applications and conducting interviews—this “talent experience” has a more significant impact on the...
Brands and marketers are trying to be extra nice leading up to the 2023 holiday shopping season because they really need Santa to deliver this year. But economic vulnerability means consumers will be looking for price markdowns, special deals and promotional offers....