Accessibility Policy – Customer Service Standard

Accessibility Statement
Accessibility Plan

Agility PR Solutions is committed to providing equal treatment to people with disabilities, with respect to the use and benefit of Agility PR Solutions services and programs. Agility PR Solutions does so in a manner that respects the independence, dignity, integration and equality of opportunity of people with disabilities.

Objective

Agility PR Solutions (Formerly MediaMiser) has developed an Accessibility Policy, which came into effect January 15, 2012 and was most recently revised on July 7, 2017. The objective of this Policy is to provide guidelines for delivering Agility PR Solutions services to people with disabilities, in compliance with requirements made under the Accessibility for Ontarians with Disabilities Act, 2005, and the requirements of the Accessibility Standards for Customer Service (Ontario Regulations 429/07).

Application

To ensure excellence in providing service to people with disabilities, Agility PR Solutions is committed to addressing the following:

Assistive devices

Agility PR Solutions will ensure all staff members, who deal with the public, are trained and familiar with various assistive devices that may be used by people with disabilities. Examples of Assistive devices include elevators, Teletypewriter (TTY) or TTY relay services.

Service animals

Agility PR Solutions welcomes people with service animals. Service animals are allowed on the parts of our premises open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that support person accompany them on our premises and on the premises of any off-site location. Should an individual with a disability require a support person to accompany them to an Agility PR Solutions hosted event, that one support person will not be charged the event fee.

Communications

Agility PR Solutions will communicate with people who have disabilities in ways that take into account their disability. We will endeavor to provide assistance and/or assistive devices to persons with disabilities, where possible, upon request.

Notice of service disruption

In the event of a temporary disruption in the availability of facilities, services or goods used by persons with disabilities (e.g. temporary loss of elevator service), Agility PR Solutions shall advise visitors of the reason for the disruption, the date(s) and anticipated duration of the disruption(s), and a description of alternative facilities or services, if any.

Training

All Agility PR Solutions employees, who deal with the public, shall receive training on accessible customer service. Our Human Resources Department shall ensure training records are maintained, including dates when training is provided and the number of employees who received training, and that individual training records are entered into the employee’s file. Training for new staff who deal with the public will be provided after they complete their probation period. Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005, and the requirements of the Customer Service Standard (Ontario Regulation 429/07).
  • Electronic sign-off by the employee to acknowledge that training was completed.

Feedback

The Contact us page on our website can be used to collect feedback about how services are delivered to people with disabilities. This information will be forwarded to our Customer Service Department, and responded to, documented and tracked. Feedback can also be collected by phone, by email (hr@agilitypr.com) and in person at 500-319 McRae Avenue. All feedback will be responded to within five (5) business days.

Responsibilities

Agility PR Solutions Human Resources Department is responsible for reviewing this policy annually and recommending amendments to ensure ongoing compliance with regulated accessibility standards and legislated obligations.

January 2012
Revised July 2017

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