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Tips for turning exceptional customer experiences into brand advocacy

Tips for turning exceptional customer experiences into brand advocacy

Brand building is like a coin—it has two sides. One is all about building customer loyalty, while the other (and equally important) is creating brand advocates.  Brand advocates are happy customers who step up the game for you by spreading good words about your brand....

ChatGPT scams are increasing exponentially: How to avoid them

ChatGPT scams are increasing exponentially: How to avoid them

It should come as no surprise that AI can be a scamming goldmine for malicious e-predators, and businesses and consumers alike can easily fall prey to these evolving threats. New research from passwordless, phishing-resistant MFA provider Beyond Identity explores the...

7 press release mistakes you need to keep an eye on and avoid

7 press release mistakes you need to keep an eye on and avoid

As a seasoned public relations professional, you know that any PR strategy worth its salt includes creating and distributing press releases when a newsworthy story emerges. But writing a good press release is no easy feat—especially when pressed for time. Even if you...

5 reasons why social listening is now critical in PR

5 reasons why social listening is now critical in PR

Can you picture navigating a ship without a compass? That’s how PR professionals operate without social listening in the current digital landscape. As conversations shift online, brands face the challenge of keeping up with real-time chatter that can make or break...

The pros and cons of using AI tools for PR and media relations

The pros and cons of using AI tools for PR and media relations

Artificial intelligence is officially the buzzword of the year. Take any industry as an example.  Marketing? They’re using artificial intelligence to personalize marketing campaigns. HR? They’re using AI-powered tools to write job descriptions. Sales? They’re using...

Kindness feels good—and also drives business success: Here’s how

Kindness feels good—and also drives business success: Here’s how

Just like mother always said, a little kindness goes a long way—for people, and also for businesses. Newly updated research from management consultancy Baringa finds that companies considered kind are more likely to experience stronger growth—throughout the 2020s,...