The financial services sector is preparing for a rocky 2023 as recession anxieties and geopolitical tensions cloud the global economic horizon. How will industry leaders wield their data and advanced analytics to weather the storm? Industry experts at data...
The age of disruption: CEOs say they need to overhaul their business models within three years
The impact of the COVID crisis continues to shake up the business world, and new research from global consulting firm AlixPartners shows that CEOs are aware their companies need to adapt to today’s constantly disrupted business environment—and are worried about doing...
An “interview” with ChatGPT: What is public relations? How has PR changed? Will AI replace comms pros?
We interviewed ChatGPT about public relations and, while it does well with high-level questions, it becomes repetitive when those questions were more nuanced; the system says it is “unlikely” that it “or any other AI system will fully replace public relations (PR)...
3 trend predictions for wellness journalism in 2023
New trend predictions from Boston-based FRESH Communications offer a FRESH perspective on how journalism focused on health, food, and lifestyle will evolve in 2023. The predictions for wellness media come from the media experts (and registered dietitians) at the...
As Big Retail drops the ball on CX, opportunity is ripe for SMBs in 2023
Consumers' loyalties certainly aren't etched in stone as we enter the new year—in fact, only 12 percent of respondents to a new survey from marketing automation firm ActiveCampaign said big-box retailers exceed their overall customer experience expectations, signaling...
Social purpose escalates in 2023: Global CEOs say it’s important for sustainable profits and a better future
Comms pros are aware that today’s consumers expect brands and businesses to take a stand on divisive issues, be community minded, and become active participants in helping to solve societal problems. A new research report from tech and business solution provider NTT...
5 ways to use social listening tools to enhance brand awareness
In many ways, PR strategists and parents are alike. Sure, their intended audiences might differ (for parents, it'd be their children, and for PR strategists, it'd be their clients). But they both want to know the answers to questions like: Where's my intended audience...
Most marketers lack the digital infrastructure to deliver mature hybrid CX
The last few years have completely upended the way customers want to interact with companies, and 7 in 10 consumers now want a blend of both physical and digital channels—but new research from the CMO Council reveals that most marketers are still struggling to adapt...
Tactical tips for reaching audiences despite evolving obstacles
Many companies have started realizing as of late they have been missing some key information regarding their target audience to be able to meet their needs more effectively, or to even market to them. There are various reasons why companies have a lack of data on...
Decision makers demanding more DEI-related content from professional services providers
A new report from strategic comms firm Greentarget and consulting firm Zeughauser Group finds that C-suite executives and in-house counsel are asking for more diversity, equity and inclusion-related content from their law firms and professional services providers than...
7 reasons why grammar matters in marketing and business communication
Humans developed multiple complex writing systems to communicate with each other, and they’re often filled with grammar and spelling rules that affect the meaning of their sentences. A simple misplaced comma or an incorrectly used semi-colon can convey a different...
7 steps to announce (and celebrate) the launch of a new website
Creating and launching a new website is an impressive milestone, and announcing it is a great PR opportunity. However, with so many potential angles and marketing strategies to use, it's natural to feel intimidated. What are the best ways to announce and celebrate the...












