Walter Bodell

Walter Bodell
3 ways to show your customers the proper respect

3 ways to show your customers the proper respect

Any business owner knows the importance that treating your customers with respect has on the entire company. It is very important that as a business owner, you are making sure that you’re treating your customers like they deserve to be treated. Customers are what keep...

4 essential tips for dealing with customer complaints

4 essential tips for dealing with customer complaints

You do your best to provide your customers with high-quality products, services, and care. Even with extreme attention to detail and taking the necessary steps to ensure optimal customer experience, there are always going to be customers who aren’t satisfied. A...

5 workable tips for implementing effective employee engagement

5 workable tips for implementing effective employee engagement

Many workplaces can be places wrought with difficult challenges, leaving employees feeling unsatisfied and unhappy. When problems arise, team members on the ground can be impacted most severely and even be the first to notice. However, employees are often uniquely...

5 marketing analytics tools every business needs to thrive

5 marketing analytics tools every business needs to thrive

There are a lot of unknown factors and questions for new business owners and entrepreneurs—especially when it comes to finding ways to get an edge on the competition. Let's take a moment to discuss a few things that small businesses tend to overlook that could prevent...

6 tips for creating a strong customer service department

6 tips for creating a strong customer service department

One of the most important departments in your business is the customer service department. Customers will not continue to do business with you if they don't have good interactions with friendly, helpful people when they need help. If you think your customer service...

How a strong online presence can be your brand’s best PR

How a strong online presence can be your brand’s best PR

Focusing your attention on assets like your website and social media accounts can help you engage with a broad audience. Unfortunately, it is not as simple as creating a website and calling it a day. You must also think about aspects of design like UX, or the user...

Industry focus: 6 buzz-building PR tips for contractors

Industry focus: 6 buzz-building PR tips for contractors

Public relations remains one of the most successful ways of putting your business and products in front of potential customers. Businesses utilize several platforms and techniques to promote their brand and create leads. These platforms have evolved from newspaper...

3 productive PR strategies for recruiting new employees

3 productive PR strategies for recruiting new employees

Companies that have great PR are likely to have more job applicants from more qualified candidates. Think about Apple, Amazon, Deloitte, the CIA, Salesforce, Adidas, and myriad other large companies who employ thousands of workers. They have hundreds to thousands of...