If you own a business, you know that an online or social media presence is necessary, even if you do not actually sell any goods or services online. However, not using your social media accounts to their fullest potential can drive future customers away from your company and prevent current customers from coming back. Here are four social media mistakes to avoid making on your company’s online presence.
1. Posting low-quality photos
Whether you sell appliances, hair products, or vitamins, you will want to put some pictures of your products on your site. If you sell a service rather than a tangible product, post some photos of people using that service. Most people respond well to visual cues, and customers like to know what they are getting into before making a purchase.
You do not have to be a professional photographer or own an expensive camera to post your photos on social media, but make an effort to make your product look the best that it can be. Time.com has some tips for taking quality pictures with a smartphone:
- Avoid using the zoom function unless necessary
- Consider using a tripod to avoid blurry photos
- Use sources of light other than the camera flash
The more appealing the pictures look on your social media site, the more likely customers are to buy your products.
2. Posting inconsistently
In order to keep visitors to your social media site engaged and coming back, you need to be able to post content consistently. If you need to, set up a reminder on your phone or computer to post something within the next hour or two. It might also be a good idea to post at different times of the day to hit different demographics.
Posting consistently also shows potential customers that your company is open and ready to do business. If your last post is from three or four months ago, online visitors might wonder if you are still selling certain products or are even still in business.
3. Failing to stay engaged
If you do not want to engage with customers and only wish to promote your products and services, having a website where customers can read about and purchase your items is sufficient. However, engaging with customers helps them get to know your brand and makes them more likely to buy something from you. Customer engagement also helps you get to know your customers in return, and become familiar with what kinds of goods and services they might need.
Social media is a great way to establish a relationship with your customers. Depending on what platform you use, some ways to engage include:
- Posting polls and surveys for online visitors to take
- Responding to customer reviews
- Encouraging readers to share their experiences with your product
Forbes.com suggests making promotional posts only a small portion of your total social media content. When you do decide to share something promotional, add incentives for the customer to purchase the product sooner rather than later. Ways to do this might include offering a discount for a limited time only, such as until the end of the month. This way, the remainder of your content can be posts that online visitors can interact with more.
4. Mixing business with personal
Your business social media accounts should be strictly for business and completely separate from your personal accounts. One reason for this is because you want to represent your brand, not you as a person. Of course, there are some exceptions to this, such as an attorney advertising their expertise and services. However, even in these scenarios, business and personal accounts should be kept separate.
Always be aware of which account you are signed into when posting and responding to people. This way, you can avoid the potential embarrassment and confusion of posting to the wrong social media account.
Consider these four things if you want to run a fun, efficient, and engaging social media account for your business.