With the markets for banking, asset management, and wealth management experiencing high levels of saturation and competition, financial pros are increasingly seeking ways to communicate more efficiently with clients while optimizing their level of personalization. A new report from email marketing and event management platform StoneShot offers financial marketers guidelines and best practices for boosting the success of email marketing campaigns promoting conferences, roadshows, and webinars.
These face-to-face engagement opportunities are more critical than ever—recent Accenture research found that 40 percent of clients said they would be more loyal to their financial institution if their experience was more personalized, especially in a world where 79 percent of clients saw their relationship with providers as purely transactional.
Transforming client interactions from a transaction to an ongoing loyal relationship requires that financial professionals go beyond day-to-day exchanges. Hosting client events can serve as an effective tool for both client networking and valuable relationship-building. So, what factors contribute to an outstanding event that distinguishes firms from their competitors?
Key factors impacting engagement effectiveness:
Conferences and roadshows lasting between 2-3 hours tended to outperform those that lasted less than 1 hour or more than 4 hours. Webinars lasting between 1-2 hours tended to outperform those that were shorter or longer.
Event registration was highest for conferences and roadshows promoted 4-8 weeks in advance—depending on if travel was required. For webinars, the most registrations came from email invites starting 3 weeks in advance.
Content with 100-500 words saw the highest open and read rates for conferences and roadshows, while emails that were a bit heavier on the content performed better for webinar promotion.
Campaigns that included confirmation emails after users registered saw a 25 percent increase in attendance compared to those that did not.
Financial marketers who followed up within a week of the event boosted engagement 300 percent more than those who waited longer.
“We are always seeking new insights and best practices to help financial marketers advance the way they communicate with their clients,” said Gavin John, CEO and co-founder of StoneShot, in a news release. “Hosting an event can be a forgotten art that offers an excellent avenue for firms to engage with customers they serve, which is especially important in the client-driven world of financial services. Whether launching a new fund or looking to expand their networking opportunities, we are proud to share our latest findings with financial marketing ecosystem.”
This report compiles StoneShot’s proprietary research and analysis of over 3,000 events and 21,000 event campaigns sent from their app, spanning across more than 65 different clients.