With wartime actions escalating in Ukraine, and as businesses struggle to align their marketing strategy with public conscience and growing scrutiny from consumers, new research from consumer insights enterprise platform Zappi shows that consumers have high expectations of brands and how they respond to the Russia-Ukraine conflict.
The survey, which asked consumers across the US, the UK and major western economies about how they expect brands to respond to political issues and the Ukrainian war, found that a staggering two-thirds (69 percent) of UK and three-fifths (61 percent) of US consumers believe brands should pull out of advertisement in Russia.
According to a poll by the World Federation of Advertisers (WFA), three in four of the largest advertisers have reduced or cut ad spend since the war began. What’s more, the research reveals that nearly 4 of every 10 respondents in the US and UK believe that any advertising during these unprecedented times should now reference the crisis.
Looking beyond advertising, expectations from consumers seem also on the rise
Two-thirds (67 percent) of UK consumers and half (51 percent) of US consumers believe that brands should call on politicians at home to do more about Russia-Ukraine relations. Furthermore, over half (55 percent) of UK consumers and more than two-fifths (43 percent) of US consumers claim that brands have a responsibility to rally against injustice.
As an increasing number of household names have publicly condemned the conflict in Ukraine by suspending sales and operations in Russia—including giants like Coca-Cola, Pepsi, McDonald’s, Heineken and Starbucks, among others—other brands may now feel under pressure to speak up in solidarity with those in crisis. Crucially, the findings show that consumers now back businesses to halt the use of Russian goods and services in their supply chain—with an overwhelming 80 percent of UK consumers and 61 percent of US consumers supporting such a move.
“In many ways, small and large brands are learning from each other. A smaller business can react and make a decision quickly, whereas a large business has a massive layer of impact if they shut down sales in a market as big as Russia,” said Ryan Barry, President at Zappi, in a news release.
And it isn’t just corporate accountability that consumers request from brands—almost nine-in-ten (86 percent) of UK consumers believe corporations should support causes that help civilians affected by the war. Three quarters (72 percent) of US consumers agree.
“Every company will have to make its own decision about how to respond to the crisis and approach their marketing efforts, but brands are being called upon to take meaningful action in response to the horrifying events in Ukraine. The data from our platform shows that consumers have high expectations on brands and that they are coming under a microscope when it comes to their ties with Russia,” said Barry.
Consumers also revealed that they don’t expect brands to make significant changes to their advertising in response to general political events (only 22 percent of consumers in the UK and 17 percent in the US), which shows a stark contrast to Russia’s invasion of Ukraine.
Barry concluded: “It’s hard to know how things will evolve, so adaptability and agility are vital in a moment like this. What has become clear is that it’s not about paying lip service or simply speaking out in support of victims of the conflict. Consumers want to see brands act decisively.
But avoiding missteps will take a careful mix of good judgement and good data to understand what’s appropriate and authentic to your brand
The last thing businesses should be seen to be doing is exploiting the situation for their own gain, so being targeted, educational and empathetic is the advice I would give brands—right now. This is a difficult time, and simply being noisier to maintain consumer attention won’t work in the long run.”
Zappi surveyed a nationally representative audience of adults over 18 via the Zappi platform. The global sample size included 3600 respondents in the US, UK and major western economies.