Consumers making fewer purchases and planning more spending changes

by | Jul 1, 2022 | Public Relations

In a seemingly ever-fluctuating consumer marketplace, more than 8 in 10 U.S consumers are planning to make changes to mitigate their product spending in the next three to six months, according to new research from market research firm The NPD Group.

Nevertheless, general merchandise retail sales revenue is down just 1 percent through mid-May compared to the same period last year and 19 percent above pre-pandemic levels in 2019, although consumers have already begun to make fewer purchases than a year ago.

These shifts in shopping behavior will have broader retail consequences

“There is a tug-of-war between the consumer’s desire to buy what they want and the need to make concessions based on the higher prices hitting their wallets,” said Marshal Cohen, chief retail industry advisor for NPD, in a news release. “And consumers aren’t just buying less stuff, they are shopping less, which means a loss of the impulse-shopping moments that are critical to retail growth.”

In the first three months of 2022, consumers bought 6 percent fewer items at retail than they did in the first quarter of 2021. Despite a 10 percent increase in the average selling price of the products purchased, this decline in demand sent the average amount spent per buyer down more than 2 percent during the same period. The 5 percent drop in purchase frequency of U.S. buyers is further contributing to the slowing of retail sales.

In a recent NPD survey, consumers indicated plans to look for more promotions, seek generally less expensive items, or even cut back on purchases overall in the next three to six months

In addition to making these kinds of proactive spending changes, nearly 70 percent of consumers indicated labor shortages have caused reactive changes to their purchases in the past six months, whether going to a different retailer to eliminating the planned purchase all together.

“Marketers must be well versed in all the conditions influencing their retail channel, and their target consumer or they will risk missing growth opportunities,” Cohen said. “An appealing shopping environment, displays that make the product pop, and persuasive promotions are necessary to get more items into the basket when consumers do shop.”

Richard Carufel
Richard Carufel is editor of Bulldog Reporter and the Daily ’Dog, one of the web’s leading sources of PR and marketing communications news and opinions. He has been reporting on the PR and communications industry for over 17 years, and has interviewed hundreds of journalists and PR industry leaders. Reach him at richard.carufel@bulldogreporter.com; @BulldogReporter


4 ways to leverage SMS marketing for personalized customer service

4 ways to leverage SMS marketing for personalized customer service

Short message service, or SMS, is one of the most popular methods businesses use for personalized customer service. According to a report, 86 percent of business owners have used SMS marketing to text their customers in the past year.  We live in a technology-driven...