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Agility Support Metrics

All results based on last 90 days, updated weekly

CSAT Score: 96.9%

Customer Satisfaction score (CSAT) is an industry-standard customer experience metric that measures overall satisfaction with the product, service, or support interaction. A score of 90 or above is considered excellent.

Support Response and Resolution Times

Support Response Time (2)

Support Close Time (2)

 

Agility Customer Support Feedback

Last 15 responses.
Responses are posted exactly as typed in customer feedback forms.

  • very helpful
  • thanks for the help
  • perfect
  • all good thanks$
  • Very kind!
  • Very helpful… Meryl sniffed out the problem right away.
  • Thanks Gracie as always
  • Thank you as always Gracie for the best customer service
  • Super helpful/fast. Thank you.
  • Super helpful and quick
  • She was friendly and quick to repond
  • Polite and helpful. Gave me a workaround.
  • Gracie is so helpful
  • Fast and very helpful. Problem sorted really quickly!
  • Always great help from the Agility team!

Source: Agility Customer Support Livechat Feedback