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Agility Support Metrics

All results based on last 90 days, updated weekly

CSAT Score: 98.1%

Customer Satisfaction score (CSAT) is an industry-standard customer experience metric that measures overall satisfaction with the product, service, or support interaction. A score of 90 or above is considered excellent.

Support Response and Resolution Times

 

Agility Customer Support Feedback

Last 15 responses.
Responses are posted exactly as typed in customer feedback forms.

  • Jingle was so helpful and quick!
  • thanks, great and quick response
  • Super helfpul! Quick, easy and friendly.
  • Always supportive.
  • Thanks!
  • Really helpful and super quick responses!
  • Fast, helpful and informative.
  • Gracie goes above and beyond EVERY TIME
  • Gracie is so efficient and helpful.
  • Really quickly resolved
  • The question ended up being a simple one to resolve, but Gracie was very helpful throughout
  • He answered my question promptly and thoroughly.
  • very helpful
  • Thanks for your help, Abbi! As always, rapid response and friendly!
  • Quick and detailed answer from Abbi!

Source: Agility Customer Support Livechat Feedback