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4 steps to conducting and analyzing B2B customer satisfaction surveys

4 steps to conducting and analyzing B2B customer satisfaction surveys

While there may be many differences between B2B and B2C companies, there is one thing they most definitely have in common; a good customer experience can mean repeat customers. In fact, 80 percent of B2B customers expect the same level of experience as a B2C customer...

8 steps to effectively creating a brand positioning map

8 steps to effectively creating a brand positioning map

All businesses strive to stand out among competitor brands and leave a lasting impression in the minds of their target customers. For PR professionals, improving a brand’s market positioning while managing customer perceptions is their bread and butter. But in today’s...

7 types of information leaks and how to prevent them

7 types of information leaks and how to prevent them

As paper records have become a thing of the past, there has been an increased focus on digital information and how it is handled. Digital information is easier to leak than hard copies on paper, making it an easier target for hackers and creating new security...

3 ways brand visual identity can win over new customers

3 ways brand visual identity can win over new customers

Picture this: You walk into a grocery store and head straight for the cookie aisle (the best in the store, of course).  You arrive at the chocolate chip cookies with dozens of options pleading to hitch a ride in your cart to the checkout line. Which one do you end up...