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Looking back on crises and responses in the midst of the pandemic

Looking back on crises and responses in the midst of the pandemic

The last fifteen months have been difficult around the globe due to the pandemic. When the World Health Organization first announced that the virus has spread to multiple countries, many of them announced the closing down of locations where people tend to gather in...

Why digital PR is important for SEO and link building

Why digital PR is important for SEO and link building

SEO and link building are two crucial elements that determine the success of any online business. However, many challenges arise during this process. There are three questions that all SEO experts struggle with. First, how to scale link building without compromising...

Agencies not responding to the technology needs of marketers

Agencies not responding to the technology needs of marketers

New research from RSW/US, a leading outsourced agency new business firm for marketing agencies, newly released the RSW 2021 Marketing Technology & Agency New Business Tools report, which uncovers concerning differences between what marketers say they will focus on...

Going global: How a foreign website can be a great PR tool

Going global: How a foreign website can be a great PR tool

The long-standing premise of public relations is to present your business message to the public, your potential customers, and clients in the best way possible, at the right time, and to the right segment of the market. It is a tricky prospect. This article focuses on...

Avoid ‘Cancel Culture’ with this crisis PR checklist

Avoid ‘Cancel Culture’ with this crisis PR checklist

The consequences for mismanaging communications during an unfortunate situation can cost companies millions, employees their careers, and even ostracization from social media. Sometimes referred to as “Cancel Culture”, the fact of the matter is that thanks to social...

6 show-stopping tips for PR pros in the entertainment industry

6 show-stopping tips for PR pros in the entertainment industry

If you are entering the public relations field with a focus on entertainment, you should be prepared for a fast-paced environment that requires good communication skills, strong media contacts and quick thinking under pressure. If you love public relations, this can...

Content marketing’s post-COVID shift: What communicators need to know

Content marketing’s post-COVID shift: What communicators need to know

The COVID-19 pandemic has radically changed the lives of everyone and has re-shaped the marketing landscape, among other things, making marketers find new strategies—not just for the challenges during the pandemic but also the post-COVID challenges a brand will face....

Consumers more likely to rave about good CX than complain about bad CX

Consumers more likely to rave about good CX than complain about bad CX

New research from omnichannel comms solutions firm Mitto examines consumer sentiment toward customer support, revealing an overwhelming appreciation of strong customer support from brands. In fact. American consumers said they are more likely to talk publicly about...