Talk to anyone who's worked in PR long enough, and at some point the conversation turns to the same sore spot: nobody believes the numbers actually mean something. That's a harsh way to put it, but it's closer to the truth than most teams are comfortable admitting....
Imagine you’re trying to understand a bustling crowd at a festival. The noise is deafening, and it’s impossible to talk to them all. But what if you had a pair of super-powered headphones that could tune into every conversation? That’s exactly what social listening...