Why customer journey automation is essential for business growth
A seamless customer journey is one of the most critical elements of long-term business growth. The better you understand, manage, and improve the customer journey, the more customers you'll attract and retain. This is where customer journey automation powered by AI...
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Crisis Comms & Media Monitoring
Managing the unpredictable: A crisis communication case study
The first warning was an email from a regional sales rep alerting management at headquarters that a reporter from a TV station in another state had visited a customer facility where the company’s equipment was in use. The reporter, the sales representative warned, had...
4 tips for managing PR crises effectively
A public relations crisis can strike your brand at any moment, with little warning and no easy solution. From product recalls to social media gaffes, brands encounter crises every day. When these situations arise, your PR strategy needs to be fluid enough to react...
Crisis PR: 5 tips for preparing your team for data security breaches
Every employee of your company will be involved in the aftermath of a security breach, no matter his or her department or role. This extends to your PR team. This team has one of the most important roles because it's the touchpoint for your customers and the community...
PR Tech & AI
AI investment is surging: Senior leaders seeing more ROI as hype continues to become reality—but they’re ignoring necessary infrastructure
The lofty promises of generative AI have been dangled in front of business leaders for more than a year, and the returns have been holding steady for some, but nothing like what they’d been led to expect by the enormous hype. But that ROI appears to be turning a...
AI-generated content in the news: New research finds nearly half of all business’ social media content will be created by AI by 2026
Brands and businesses around the world are enthusiastic about the potential of generative AI (GenAI) to enhance engagement, productivity, and cost savings, while simultaneously fostering human creativity, despite significant concern about the risks of disseminating...
Using AI sentiment analysis to track your reputation—Benefits and best practices
Given the fast pace of today’s news and social media-dominated world, reputation management has emerged as a key element of public relations. A company’s reputation is a very important measure of success—it affects everything from customer loyalty to shareholder...
Content & Media Relations
5 reasons why earned media is an important investment for your brand
A report from Nielsen revealed that 92% of consumers trust word of mouth and reviews more than advertising from a brand? This stat shows one thing, which is that customers are not ready to compromise on the factor of trust when it comes to their buying decisions. So,...
7 ways Generative AI is revolutionizing brand crisis management in PR
Imagine your brand just became embroiled in a massive crisis. One tweet, one interview, one product fail—and poof, everything’s on fire. The phones are ringing, emails are pouring in, and the pressure is on. Back in the day, you’d have a team of PR folks racing into...
8 ways to build relationships with journalists as a student in media studies
Developing relationships with journalists is crucial if you're studying media. Think of it as having a guide in the industry who teaches you the ropes and offers insights from the real world. It helps you grasp the everyday realities of journalism. Consider a media...