Comfort of consumer goods drives brand intimacy during COVID

by | Jun 10, 2020 | Marketing, Public Relations

With our increased reliance on grocery shopping due to quarantine measures, the consumer goods industry is playing a vital role during the pandemic. These brands are offering consumers comfort, and some of the biggest are donating supplies and funds, accordion to new research from brand intimacy agency MBLM.

The consumer goods industry ranked fifth out of 15 industries studied in the firm’s latest Brand Intimacy 2020 Study, the largest study of brands based on emotions. Using emotional science to build more intimate brands during these unprecedented times, MBLM (pronounced “Emblem”) analyzed the brand intimacy profile of the industry, and how consumers are relating to these brands today.

The study, now in its 10th year, revealed that Hershey’s ranked #1 in the consumer goods industry followed by Kellogg’s and Ben & Jerry’s. The remaining brands in the top 10 for the industry were: Nestlé, Campbell’s, Pillsbury, Quaker, Nabisco, Betty Crocker and Stouffer’s. Top intimate brands in the U.S. continued to significantly outperform the top brands in the Fortune 500 and S&P indices in both revenue and profit over the past 10 years, according to the study.

Comfort of consumer goods drives brand intimacy during COVID

Some brands in the industry are also focused on social initiatives, giving back and helping others

For example, Hershey’s collaborated with DC Comics to create new Super Hero Milk Chocolate bars, which it is donating to front-line workers to thank them; the company has also donated millions of dollars to help community safety programs as well as other healthcare organizations. Kellogg’s has donated over $10 million in food and funds to help curb hunger due to the pandemic.

“The nostalgic strength of consumer goods brands—the only industry in our study where nostalgia is the dominant archetype—is playing a large role in helping people cope during the COVID-19 crisis. Consumers are taking solace in the foods of their childhood, which are bringing them back to the positive memories of their past. As entertainment binging continues with people at home, snacks are also becoming a part of the experience,” said Mario Natarelli, managing partner of MBLM, in a news release. “By focusing on the relief they are offering and reliability of these products, we believe that consumer goods brands can continue to build upon the strong emotional connections they have formed in recent months to strengthen their bonds with consumers post-pandemic.”

Additional significant consumer goods industry findings in the U.S. include:

  • The industry had an average Brand Intimacy Quotient of 37.5, which is above the cross-industry average of 31
  • Hershey’s was the #1 brand in the category and had broad appeal. Consumers with incomes both over and under $100,000 ranked Hershey’s as their favorite intimate brand
  • Hershey’s was also the top consumer goods brand among women and consumers over 35 years old
  • Men ranked Kellogg’s as their top intimate brand and millennials preferred Ben and Jerry’s
  • Nostalgia, which is related to memories and the feelings associated with them, was the most prominent archetype in the category, and Hershey’s was the top consumer goods brand for nostalgia

MBLM also examined the industry in an article entitled, “The Power of Nostalgia: How consumer goods are providing comfort and relief during these trying times.” It analyzes how the consumer goods industry performed in the study prior to the pandemic and how recent circumstances and our increased reliance on grocery stores have made the brands in the industry more essential. The article also discusses how consumers are turning to social media to share their favorite treats or new recipes for coping.

The Brand Intimacy 2020 Report contains the most comprehensive rankings of brands based on emotion, analyzing the responses of 6,200 consumers and 56,000 brand evaluations across 15 industries in the U.S., Mexico and UAE. Brand Intimacy is defined as the emotional science that measures the bonds we form with the brands we use and love, and is more important than ever as brands need to modify their roles.

To view the consumer goods industry findings, click here.

To download the full Brand Intimacy 2020 Study, click here.

During 2019, MBLM with Praxis Research Partners conducted an online quantitative survey among 6,200 consumers in the U.S. (3,000), Mexico (2,000), and the United Arab Emirates (1,200). Participants were respondents who were screened for age (18 to 64 years of age) and annual household income ($35,000 or more) in the U.S. and socioeconomic levels in Mexico and the UAE (A, B and C socioeconomic levels). 

Richard Carufel
Richard Carufel is editor of Bulldog Reporter and the Daily ’Dog, one of the web’s leading sources of PR and marketing communications news and opinions. He has been reporting on the PR and communications industry for over 17 years, and has interviewed hundreds of journalists and PR industry leaders. Reach him at richard.carufel@bulldogreporter.com; @BulldogReporter