COVID-19 caused worst year in a decade for marketing agencies

by | Oct 19, 2020 | Marketing, Public Relations

With brand marketing budgets tight due to COVID-19, communicators slashed their reliance on media and creative agencies more than any year in the past decade, bringing various advertising tactics in-house or splitting work using a hybrid model, according to the 14th annual Canadian report, Digital Marketing Pulse Survey released by Ipsos Canada, the Canadian Marketing Association (CMA) and strategy magazine.

“Over the years, we’ve seen marketers swing between bringing tasks in-house and staffing up, to moving things out to agencies as headcount became an issue, but 2020 has been an extraordinary year, particularly since the onset of the pandemic” said Steve Levy, chief client officer for Ipsos in Canada, in a news release. “For one in four marketers, COVID-19 has fundamentally changed the way that they approach digital marketing.”

What processes have changed?

Email marketing (66 percent), websites (63 percent), and social media marketing (52 percent) top the list of tactics that brands handled internally this year. The primary reasons for taking tactics in-house were to save money and a belief that turnaround time would be shorter. In contrast, marketers’ primary reason for outsourcing was access to expertise, reflecting a recognition that clients need to rely on their agency partners for specialized knowledge.

Marketers report that their budgets are shifting to digital tactics and away from “traditional media” with print bearing the brunt of this shift. There has been a decline in out-of-home tactics due to a drop in outdoor media buying since the onset of COVID-19 following two years of increasing familiarity and usage.

Social apps like Instagram, online video and search are seeing the most spending growth

However, use of influencer marketing by agencies declined sharply, possibly due to growing lack of authenticity and concerns regarding new regulations and transparency.

“Marketing expertise will be a key driver of economic recovery,” said John Wiltshire, president and CEO of the CMA, in the release. “Rapid shifts identified in the Digital Marketing Pulse Survey underscore the profound impact of the pandemic on the marketing mix and provide insights on which of these changes might be permanent”.

While some tactics are mainstay, there are some that the marketing community continue to hold their breaths on (i.e. Augmented Reality, Wearable Technology and Digital Audio).

For the near future, the report signals that a hybrid model will be increasingly important as it will be critical that clients and agencies build bridges between what they do to ensure they work in synergy. “This is where agencies can be powerful partners to marketers by proactively bringing their expertise to the table and showing brands how to maximize their combined skillsets,” said Lisa Faktor, associate publisher of strategy, in the release.

Six in 10 Canadian marketers believe that their digital initiatives are effective

This is a positive trend line over the past three years. This effectiveness is largely driven by marketers’ belief that these initiatives play a key role in increasing awareness.

The survey also considered consumer attitudes towards several aspects of digital marketing. Despite privacy and security concerns, most Canadians have not changed their social media habits in recent months. Where there are directional declines (fewer joining or liking a campaign, or fewer sharing a product ad or information through a social networking site), “this is more likely an expression that the younger cohorts are increasingly savvy in their use of social,” said Levy.

Richard Carufel
Richard Carufel is editor of Bulldog Reporter and the Daily ’Dog, one of the web’s leading sources of PR and marketing communications news and opinions. He has been reporting on the PR and communications industry for over 17 years, and has interviewed hundreds of journalists and PR industry leaders. Reach him at richard.carufel@bulldogreporter.com; @BulldogReporter


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