Tech consumers to brands: “Make it just for me—and make it now”

by | Jul 24, 2018 | Public Relations

“You can have any color, as long as it’s black.” The mass production approach to manufacturing that guided Henry Ford’s early work wouldn’t go far with consumers today—not when they can buy bespoke Mini Coopers, made-to-order mattresses and personalized electric toothbrushes.

In fact, when it comes to their electronic devices like smartphones, tablets, notebooks and cameras, a recent survey from digital manufacturing firm Protolabs revealed that 86 percent of Americans find customization appealing. Yet only 16 percent of those potential consumers believe our current marketplace is excelling at customizing these devices. Furthermore, less than one-third of consumers think most brands are equipped today to meet customer expectations for customized electronic devices.

The national survey, conducted by ORC International, highlights the disparity between American consumers’ growing expectations for customized products and their view of companies’ ability to quickly deliver on them.

“At a time when product personalization is commanding premium prices and driving customer loyalty, companies can’t afford to produce one-size-fits-all products,” said Vicki Holt, president and CEO at Protolabs, in a news release.

Based on survey responses, the need for rapid customization and more frequent product updates is likely to increase

One-third of small device owners said they expect to replace their devices more often over the next five years as devices become outdated (41 percent), upgrades are more convenient (38 percent), and prices become more affordable (37 percent).

The younger the consumer, the greater their appetite for frequent upgrades

Forty-six percent of millennials (ages 20 to 37) expect to replace their device with a new model more often over the next five years. That compares to 32 percent of Gen X (ages 38 to 53) and 26 percent of baby boomers (ages 54 to 72).

Features that consumers want to customize include options such as charging, types of connectivity, color, and design of device exteriors and accessories.

How can these evolving consumer expectations be met?

“It is more important than ever for manufacturers to adopt the digital models that enable product makers to quickly and affordably bring a diverse selection of product options to market to meet consumer demand,” said Holt. “This is achieved by automating the front end of the manufacturing process. Traditional manufacturing approaches that do not utilize this are not equipped to deliver on this desire for customization quickly or affordably.”

Digital approaches that enable rapid prototyping and low-volume, on-demand manufacturing of custom parts help reduce companies’ risks by streamlining product development cycles and allowing for iterative testing cycles.

“Companies that meet consumer demand for customization will gain a competitive edge along with access to new revenue streams and a potential sales advantage,” added Holt.

The public-opinion online poll was commissioned by Protolabs and conducted by ORC International’s CARAVAN Online Omnibus in March 2018. It consisted of a demographically representative sample of 1,004 adults comprising of 502 men and 502 women 18 years of age and older. The margin of error is +/-3.1 percentage points for the full sample.

Richard Carufel
Richard Carufel is editor of Bulldog Reporter and the Daily ’Dog, one of the web’s leading sources of PR and marketing communications news and opinions. He has been reporting on the PR and communications industry for over 17 years, and has interviewed hundreds of journalists and PR industry leaders. Reach him at richard.carufel@bulldogreporter.com; @BulldogReporter