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Thanks to unreliability of poor metrics, today’s marketers are still struggling to measure ROI

by | Sep 7, 2021 | Marketing, Public Relations

As communicators in the COVID era are aware, marketing professionals are under increasing pressure to prove ROI in order to justify their marketing spend or budget increases for campaigns and initiatives—and according to new research from marketing performance management firm Allocadia, many are having a difficult time doing it.

The firm’s latest report, How Today’s CMO Can Leverage ROI to Prove Growth, based on a survey of more than 250 marketing executives, directors and managers and conducted by research partners at Propeller Insights, finds that an inability to calculate ROI is hindering many marketing professionals from proving the value of their work.

Thanks to unreliability of poor metrics, today’s marketers are still struggling to measure ROI

Majority of marketers lack the reliable data needed to measure ROI

The average marketing department has no shortage of tools that measure performance across channels such as landing pages, email, content, and paid ads—yet most find it difficult to deploy these solutions in a manner that allows for the reliable tracking of ROI. Indeed, the survey found that 61 percent of marketing leaders do not use ROI when making strategy decisions because they aren’t confident in their own data.

Another key finding is an inability for many organizations to agree on a definition and measurement of marketing ROI. Four in 10 respondents stated that marketing, sales and finance aren’t aligned on what successful ROI looks like. This is a critical issue, as ROI is the metric marketers are being judged against for performance.

Thanks to unreliability of poor metrics, today’s marketers are still struggling to measure ROI

Marketers must be able to speak to their performance in a language that is understood by other key company stakeholders

These professionals must be confident that the data they present can be relied on to make critical business decisions. Addressing these challenges is especially important in a year when marketers were forced to try new and untested strategies. They must be able to show that the decisions they made are helping bring their organizations through the pandemic.

Thanks to unreliability of poor metrics, today’s marketers are still struggling to measure ROI

“Marketers constantly strive to show the ROI of their spend, so it’s critical that all stakeholders—including finance—agree on what that ROI is,” said Sam Melnick, Allocadia VP of Customer Success & Insights, in a news release. “Marketing leaders need to start with an honest assessment of their organization’s capability to measure ROI and identify any roadblocks to success. Thankfully, strategies and solutions exist that empower marketers to understand their ROI and make better decisions to support company growth.”

Thanks to unreliability of poor metrics, today’s marketers are still struggling to measure ROI

Download the full report here.

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Richard Carufel
Richard Carufel is editor of Bulldog Reporter and the Daily ’Dog, one of the web’s leading sources of PR and marketing communications news and opinions. He has been reporting on the PR and communications industry for over 12 years, and has interviewed hundreds of journalists and PR industry leaders. Reach him at richardc@bulldogreporter.com; @BulldogReporter

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