The top obstacles for SaaS in 2023—and how PR can help

by | Jun 7, 2023 | Public Relations

In the fiercely competitive and quickly expanding software-as-a-service (SaaS) market, businesses are continuously fighting for the interest of potential clients. It can be challenging for SaaS companies to establish themselves as reliable, trusted brands in such a crowded industry. 

Public relations can help with it. The SaaS sector relies heavily on public relations to assist businesses in developing their brands, establishing their credibility, and engaging with their target consumers. In this article, we’ll dig into some top PR trends for SaaS in 2023. 

We’ll examine the most effective techniques and strategies prosperous SaaS businesses use to remain relevant, engage with customers, and meet their objectives, ranging from influencer marketing to social media and video content.

1. Use influence marketing to reach new audiences

Influence marketing can be a successful method for SaaS companies to develop their brand, reach new audiences, and increase consumer engagement among all recent PR trends. 

What is influencer marketing? Simply said, that is a strategy that assumes partnering with individuals who have a big number of followers or influence within a particular industry or niche.

Here are some of the key reasons why influence marketing is an important PR trend for SaaS: 

  • Influencers often have large followings on popular social media sites like LinkedIn, YouTube, and Instagram. SaaS organizations may tap into these current audiences and extend their reach beyond their own followers by collaborating with influencers.
  • Influencers are viewed as experts or authorities in their areas of expertise. When SaaS companies partner with respected and admired influencers in their industry, it can increase their own credibility and enhance their reputation among potential customers. By association with influencers, SaaS companies can benefit from their established trust and credibility within their niche audience.
  • SaaS companies can improve the efficacy of their marketing strategies by working with influencers whose audiences match their own target market. They may reach potential clients who are more likely to be interested in their products and services using this focused strategy, which results in higher conversion rates and a better return on investment (ROI).

2. Utilize social media for brand awareness

The second win-win strategy and famous trend for SaaS can be social media. Due to the widespread use of social networks for advertising and PR, it is impossible to avoid their use, especially for SaaS. Well-managed social media profiles can help a company easily establish itself as a leader in the field: 

  • Through social media platforms you can easily give detailed information about your products and services. It will be easier for SaaS companies to create and share informative content, product demos, and tutorials that help potential customers better understand their offerings. This can help to build trust with potential customers and increase the likelihood of conversion. You can easily learn how to create a QR code for a link, use it on websites or other platforms, and share your social media accounts as well. 
  • By actively responding to comments, asking questions, and participating in relevant conversations, you can effectively engage with your followers and foster a sense of community around your brand. This engagement can help to drive more traffic to your website and encourage people to learn more about your business.

3. Try personalized email campaigns for a better customer experience

The next trend of our list, using personalized email marketing, has the potential to significantly improve customer service for a number of reasons:

  • You can offer content that is more pertinent and interesting to the recipient by tailoring your emails depending on their activity and interests. By demonstrating your understanding of the customer’s needs and interests, you may strengthen your relationship with them.
  • Through personalized email campaigns, you have the opportunity to collect data on how your recipients interact with your content. This data can provide you with valuable insights into your audience’s behavior and preferences, which can be leveraged to improve your future marketing efforts and enhance the overall customer experience. By analyzing this data, you can better understand your customers’ needs and interests.

4. Include video marketing to capture audiences

Last but not least, the trend of our list is video marketing. It has become increasingly popular in recent years because of its effectiveness and shareability. A number of SaaS organizations use videos due to a lot of helpful reasons they have: 

  • Video marketing will increase the average time spent on your website. Thanks to interesting video content, tutorials, and product videos, you can engage website visitors, drive leads and increase traffic. 
  • Shareability is another reason why video marketing is crucial for SaaS businesses. Sharing and promoting videos to a larger audience is now simpler than ever thanks to social media networks. SaaS companies can expand their audience and exposure to new clients by producing interesting and educational videos that can be shared by their audience.


It is very important to follow trends and continuously develop, especially in such a competitive market as SaaS. Using the tips above, every SaaS company will be able to declare itself and create an excellent impression and image of a modern and successful company. Improve your PR strategies and reach your target audiences more effectively, ultimately leading to increased brand awareness, customer loyalty, and revenue growth.

Gaurav Belani
Gaurav Belani is Sr. SEO & Content Marketing Analyst at Growfusely.


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