Is Trump’s comms team damaging the perception of PR?

by | Jun 21, 2017 | Public Relations

Members of the White House communications team are traditionally the most prominent PR professionals in the world. As the most visible figures in American and global media, they are a key voice for advancing presidential policies and priorities that impact not only Americans, but citizens around the world. Under the current administration, they are also impacting something else—their own profession.

A survey of public relations professionals conducted by the USC Center for Public Relations at the Annenberg School for Communication and Journalism found that 73.2 percent of respondents across the political spectrum believe the current White House communications team is impacting the public perception of the PR industry.

The work of the current White House Communications Team impacts the general public’s perception of the public relations profession:

USC Annenberg How White House’s comms team impacts perception of PR

Of the 900 survey respondents, 55.3 percent identified themselves as liberal, 29.6 percent identified themselves as moderate and 15.1 percent identified themselves as conservative. When asked if the current White House communications team is impacting the image of the PR profession, 77.4 percent of liberals agreed, along with 77.2 percent of moderates and 53.9 percent of conservatives.

When asked about various aspects of the perceived performance of the overall White House communications team:

  • 83.7 percent agree they “constantly change their views/statements”
  • 80.2 percent agree they “distort the truth”
  • 63.5 percent agree they “purposefully lie”
  • 36.3 percent agree they “do their best despite the circumstances”
  • 32.0 percent agree they “work hard to explain the administration’s policies”
  • 15.7 percent agree they “are treated unfairly by the media”
  • 13.3 percent agree they “are strategic in their approach”
  • 11.6 percent agree they “act like PR professionals”

When asked about various aspects of the performance of the overall White House Communications Team, PR executives agreed that they…:

USC Annenberg How White House’s comms team impacts perception of PR

“It’s clear from the results of our survey that the PR industry would prefer to distance itself from the current White House communications team, whose practices are not reflective of the values of the broader industry,” said Fred Cook, director of USC Annenberg’s Center for Public Relations, in a news release. “The vast majority of PR professionals believe that honest, open communication leads to constructive dialogue and shared understanding, both of which are in short supply these days.”

A majority of PR practitioners believe that Counselor Kellyanne Conway, Press Secretary Sean Spicer and Deputy Press Secretary Sarah Huckabee Sanders have made a negative impact on the perception of their profession. Ninety percent of respondents believe that Conway’s impact has been negative, with 78 percent describing her effect as “very” negative. Ninety percent also state that Spicer has a negative impact, with 59.4 percent describing it as “very” negative. Huckabee Sanders’ effect was described as negative by 56.5 percent.

How would you rate the impact the individual team member’s work has on the image of the public relations profession? (Percentage of respondents who chose “negative” or “very negative.”):

USC Annenberg How White House’s comms team impacts perception of PR

“It’s always difficult to evaluate an individual’s performance when you don’t really know what’s going on behind the scenes,” said Cook. “However, it’s obvious that the broader PR community is deeply concerned about the long-term consequences of the White House’s approach to communications.”

Many former White House spokespeople have gone on to secure high-profile positions in the public relations industry after their stints in politics—despite the challenges of being closely associated with the policies and practices of a particular president. While 36 percent of PR professionals agree that current White House communications team members do “their best under difficult circumstances,” the majority indicated they would not hire the current Press Secretary or Deputy Press Secretary in a PR-related job, if they were in a position to do so.

Recruiting professional replacements to fill spots on the White House communications team would also prove challenging. If asked by the current President, the overwhelming majority of PR practitioners said they would not accept jobs in the White House. Only 6 percent would accept the job of Press Secretary or Deputy Press Secretary. Only 7 percent would accept the job of Director of Social Media. Of the conservatives polled, 75 percent said they would not accept an invitation to become Press Secretary.

If the current President invited you to join the White House Communications Team, would you accept his invitation for any of the following positions? (Percentage that would not accept the position.):

How White House’s comms team impacts perception of PR

Data was collected from an online survey distributed to public relations professionals across the United States though email and social media channels between May 30 and June 8. The process resulted in a convenience sample of 902 qualified responses, representing all 50 states. Sixty-nine percent of the respondents were between the ages of 35 and 64. Fifty-one percent have 20+ years of experience in the communication field. Fifty percent work in public relations or communication agencies; 26 percent work in public and private corporations; and 16 percent work in government agencies or non-profit organizations. About 57 percent were female and 41 percent were male, with the remainder not identifying their gender.

Richard Carufel
Richard Carufel is editor of Bulldog Reporter and the Daily ’Dog, one of the web’s leading sources of PR and marketing communications news and opinions. He has been reporting on the PR and communications industry for over 17 years, and has interviewed hundreds of journalists and PR industry leaders. Reach him at richard.carufel@bulldogreporter.com; @BulldogReporter