We know that sustainability matters to both businesses and consumers, but has it become less important in today’s economy? New research from convenience retail and petroleum wholesale solutions provider PDI Technologies suggests that, for consumers, it matters even...
Trust is AI’s elusive hurdle: Business leaders are excited, but everyone else is still skeptical—and it’s brands’ biggest AI challenge
Juggernaut wunderkind that it is, AI has permeated all business operations—marketing and communications certainly among them—and become a big priority for brand and company digital investments and education over the course of just a few months. Top-level execs...
Brands in Motion: Engaging employees is key to overcoming ‘green fatigue’—companies must make sustainability commitments real to ignite change
It’s not only consumers who don’t truly trust brands’ and business’s sustainability claims and commitments; there’s also much skepticism among employees about their own company’s eco-pledges and overall impact, new research from WE Communications reveals. The comms...
Digital transformation failure: Business does not speak technology, tech does not speak business—and leaders are out of sync on critical topics
Achieving true digital transformation is a challenge for many brands and businesses, most of which haven’t figured out that it requires more than adopting modern technologies. New research from software engineering firm EPAM Systems uncovers a major transformation...
C-suite leaders are seeking an AI-powered makeover: 3 in 4 say it’s their top digital priority, and their best chance for reaching operational maturity
Companies worldwide have been searching high and low for efficient solutions to the litany of challenges they’re facing in the post-pandemic business world—data management, transformation processes, talent acquisition and retention, and customer and stakeholder...
When Gen Z turns 40: New research looking into retail’s future foresees mostly in-store shopping elevated by AI, AR and robots—how retailers can be ready
In some ways, it feels like the future is now upon us: After years of hype that didn’t quite materialize, AI has arrived with a bang, and it’s already benefiting almost every sector of both B2B and B2C business operations—and yes, you can say it’s living up to the...
As generative AI ignites a new business era, new PR research issues an urgent CTA: AI readiness is critical to the future of communications
ICYMI, generative AI has taken PR and communications by storm—all business fields, really. But as useful and resourceful as it’s proving to be, senior comms professionals are still a bit intimidated by this just-months-old tech wunderkind, reveals important new...
‘Text abuse’ leads consumers to lose patience and trust with brand SMS messaging—live chat gaining ground as preferred channel
It seems like it was just a few months ago when brands were being encouraged to get with the times and start using SMS to communicate with customers in today’s mobile world. Well, it was—and lots of brands jumped on the bandwagon. But not surprisingly, many of them...
ChatGPT doesn’t keep secrets–and many leaders say colleagues may have over-disclosed proprietary data to generative AI tools
While professionals at every level recognize the benefits of generative AI—citing employee productivity, higher-quality output and cost savings—they are also acknowledging the risks of using the tech in the enterprise, especially related to data privacy and the...
ChatGPT buzz pushes the metaverse into the marketing-strategy backseat: Planned investments are shifted to AI
Getting metaverse strategies up and running was a huge business priority just a few months ago—and then along came ChatGPT. That generative artificial intelligence (GAI) platform and others like it changed everything in the comms playbook–and quickly. It’s only been...
The Digital Trust Imperative: Breaches and hacks threaten innovation and resilience—and major shortfalls threaten business reputations
With a large majority of consumers purchasing online regularly, and a volatile history of widely publicized data breaches, errors, ransomware and hacks victimizing customers and businesses, digital trust can make or break an organization in the modern marketplace—and...
The biggest AI obstacles for businesses are poor data quality and need for human expertise across lifecycle
As powerful new generative AI tools and continuous improvements to automation are rolled out at an increasingly rapid pace—causing some to fear that their human skills will become unnecessary sooner than later—a new research report finds that one of the biggest...