How small businesses are using social media in 2018

by | Mar 29, 2018 | Public Relations

A woman-owned small business is more likely to use social media, according to a new survey from B2B research and reviews firm Clutch. The research reveals that, among women-owned businesses, 74 percent use social media for their small biz marketing, compared to 66 percent of businesses owned by men.

The findings come as no surprise to experts, who said women overall are more likely to use social media. Given that trend, female small business owners more easily can bring their business onto social media.

“Women are generally better conversationalists than men,” said Jeff Gibbard, chief social strategist at digital agency I’m From the Future, in a news release. “They tend to be more expressive and more emotive. It’s no surprise to me why more women business owners use social media.”

Women often communicate better than men, which translates to the online world where they are more likely to use social media effectively.

How small businesses are using social media in 2018

Millennial-owned small businesses lead social media use

There is also a generational divide among small businesses’ social media use. The survey finds that 79 percent of millennial-owned small businesses use social media, compared to 65 percent of small businesses owned by older generations.

Millennials, like women, frequently use social media for their personal lives. Their social media skills easily carry over into their businesses—unlike with older generations, experts say.

“The older people didn’t grow up with social media, so many don’t understand how to use it for their business,” said Shawn Alain, president of social media agency Viral in Nature, in the release “They went through a significant part of their life without even the internet, and they remember what it was like not to have a smartphone or email.”

Millennials are also more likely to use Instagram and Snapchat than older generations, but Generation Xers and Baby Boomers are more likely to use LinkedIn.

Most small businesses use Facebook

Facebook remains the most popular social media channel for small businesses, no matter the gender or generation of the owner—86 percent say they use it, which is nearly twice the number of small businesses that use the second-place channel, Instagram (48 percent).

Among small business users of social media, 12 percent say they use Facebook exclusively for their social media efforts.

How small businesses are using social media in 2018

Overall, 71 percent of small businesses use social media, and more than half (52 percent) share content at least once per day. Images and infographics (54 percent) are the most popular content types that businesses post to social media.

Read the full report here.

Clutch’s 2018 Small Business Social Media Survey included 351 small business owners or managers from across the U.S. with fewer than 500 employees.

Richard Carufel
Richard Carufel is editor of Bulldog Reporter and the Daily ’Dog, one of the web’s leading sources of PR and marketing communications news and opinions. He has been reporting on the PR and communications industry for over 17 years, and has interviewed hundreds of journalists and PR industry leaders. Reach him at richard.carufel@bulldogreporter.com; @BulldogReporter


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