Despite risks, small businesses use social media instead of websites

More than one-third (36 percent) of small businesses do not have a website, according to the websites section of the new fourth annual Small Business Survey from B2B research firm Clutch. One in five small businesses (21 percent) selectively use social media instead of a website in an effort to engage customers.

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The survey indicates that small businesses consider cost a bigger concern than the potential repercussions of not having a website.

Social media platforms such as Facebook and Instagram attract small businesses by cultivating a highly engaged user base.

However, relying solely on social media may be a risky strategy for businesses.

“Whenever you put all of your eggs into someone else’s basket, it’s risky,” said Judd Mercer, creative director of web development firm Elevated Third, in a news release. “If Facebook changes their algorithm, there’s nothing you can do.”

Despite risks, small businesses use social media instead of websites

Facebook recently announced changes that potentially increase the risk of using social media in place of a website. The social media platform plans to prioritize posts from family and friends over posts from brands.

This new policy may make it more difficult for small businesses to reach their audiences through social media. As a result, websites are expected to regain importance among businesses – as long as cost is not considered an obstacle.

Among small businesses that do not currently have a website, more than half (58%) plan to build one in 2018.

Some small businesses say website cost is prohibitive, but others cite costs of $500 or less

More than a quarter (26 percent) of small businesses surveyed say cost is a key factor that prevents them from having a website. However, nearly one-third of small businesses with websites (28 percent) report spending $500 or less.

Despite risks, small businesses use social media instead of websites

Small businesses may not be aware that some web development agencies offer packages that defray costs by dividing website construction into multiple phases or sliding rates for small businesses. “You don’t necessarily need to launch with your first-generation website,” said Vanessa Petersen, executive director of strategy at web design and branding agency ArtVersion Interactive Agency, in the release. “Maybe just start small.”

Mobile-friendly websites becoming standard

Businesses that do have websites are moving en masse to mobile friendly ones, the survey found. Over 90 percent of respondents said their company websites will be optimized for viewing on mobile devices by the end of this year.

In addition to the 81 percent of company websites that are already optimized for mobile, an additional 13 percent that say they plan to optimize for mobile in 2018.

Read the full report here.

Clutch’s 2018 Small Business Survey included 351 small business owners. The small businesses surveyed have between 1 and 500 employees, with 55% indicating that they have 10 or fewer employees.



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