As communication professionals, we play a pivotal role in how organizations formulate messaging, frame stories, and shape corporate culture and public perceptions. Today, knowledge of and skills in inclusive communication strategies are indispensable qualifications...
The privacy-personalization conflict in AI-driven CX: Can brands have both highly targeted personalization and ultra-secure consumer data?
What a dilemma we have. Consumers want personalized messaging from brands, and they expect their data to remain secure and protected. But these two expectations have brought businesses to a conflicting crossroads of mutual exclusivity—the more personalized and...
Deepfake threats are disrupting security protocol: AI cyberattacks prompt three-quarters of US companies to develop deepfake response plans
From widespread misinformation and security threats to identity fraud and fake voice clones, cyber threats have increased exponentially in the age of AI-generated deepfakes, and companies are scrambling to develop response plans to address these threats, now that once...
Generative AI challenges in the enterprise: Lack of governance, infrastructure readiness, data management, security shortfalls and IT talent lead the list
Despite growing interest and enthusiasm for Generative AI in the enterprise, significant challenges are emerging that threaten the success of GenAI projects, and according to tech-focused consultancy Enterprise Strategy Group (ESG) and data storage and cloud...
Website security in focus: 7 essential tips to ensure your site’s safety
Despite a surge in website building simplicity, many website owners are unaware of effective hacker protection measures. Visitors and clients do not want shady hackers to find out about their private details; therefore, if they do not feel that their financial...
2024 holiday-season preview: Retail marketers cite problems that need repair now, such as third-party data limitations and siloed misalignment
Smart retail marketers and communicators are already thinking ahead to the 2024 holiday-shopping season and preparation—and already realizing that a bevy of challenges await. New research from predictive analytics firm First Insight reveals that retailers are...
Retail’s AI-maturity perception vs. reality gap: Most execs are overconfident that their brands are near or fully mature—igniting responsible use concerns
AI implementation and reckless use are by no means strangers—there have been substantial and reasonable concerns about risky and uninformed deployment since generative AI first made its grand appearance. And now, 18 months later, there’s not a whole lot of evidence...
2024 state of Generative AI data: Moving beyond automation to more sophisticated use cases—which industries lead, and which lag?
As we prepare to move to the next level of Generative AI, new research from cloud data engineering consultancy Hakkoda shows that 50 percent of organizations are already using Gen AI for automation, but sophisticated use cases like AI copilots, ETL/ELT, and schema...
With oversight around the corner, US leaders speak out on AI’s impact on business, job displacement and impending regulation sentiments
AI has revolutionized the business world, but it’s important to keep in mind that as robust as AI capabilities have become, the technology is still very much in its infancy. And at about the 18-month mark since generative AI began to be widely used, we’re at the stage...
As ESG regulations solidify, US companies are increasing their focus on sustainability talent amid ongoing challenges such as ESG data quality
Despite the enormous challenges of corporate sustainability—including budgeting, talent and skill acquisition, consumer skepticism, fighting back against a politically fueled backlash, new obstacles related to compliance and regulation, and of course the ultimate goal...
AI investment is surging: Senior leaders seeing more ROI as hype continues to become reality—but they’re ignoring necessary infrastructure
The lofty promises of generative AI have been dangled in front of business leaders for more than a year, and the returns have been holding steady for some, but nothing like what they’d been led to expect by the enormous hype. But that ROI appears to be turning a...
AI-generated content in the news: New research finds nearly half of all business’ social media content will be created by AI by 2026
Brands and businesses around the world are enthusiastic about the potential of generative AI (GenAI) to enhance engagement, productivity, and cost savings, while simultaneously fostering human creativity, despite significant concern about the risks of disseminating...












