We think the Agility team is made up of some pretty impressive people! Our international crew is comprised of hard workers with inquisitive minds who are excited to improve PR practices through data and technology.
You deserve the chance to get to know the crew! This is the fourth post in a blog series designed to give you an insider’s view into Agility and to introduce you to the people behind the PR platform. Subscribe to the blog to make sure you meet the rest of the brilliant minds at Agility!
Without further ado, meet Jasmine Saulnier!
How long have you been at Agility?
I’ve been at Agility for almost 12 years. I started part-time while I was in college and got my full-time contract two days after I graduated.
I’m on the Client Success Enterprise team and my role is a Senior Client Success Relationship Manager (CSRM).
What does a typical day in the life at Agility look like for you?
In my role, there’s really no such thing as a normal day because we follow the news cycle and it’s constantly changing. There are some standards that I follow: I read my inbox; I respond to any questions my clients have, but really there’s a lot of investigation. There’s a lot of looking into what potentially could pop up for my clients.
A typical day entails supporting our clients in any capacity that they need and making sure that the team at Agility has what they need to complete the deliverables.
What is your favorite thing about working at Agility?
I love the fact that I get to read about different industries. It allows me to be knowledgeable about things that I didn’t think I had an interest in or should know about. Analyzing the news and making sure our clients are aware of what is happening in their world allows me to become a part of it. So, I have interesting facts about the telecom industry, the financial industry, and the sports industry. Because of that, in my personal life, I never have a dull conversation. If somebody comes to me, I can talk to them easily about their career or industry. Agility has helped broaden my horizons.
Do you have any advice for new employees starting at Agility?
Yes! My advice would be that regardless of your team, get comfortable with communications and public relations and what these industries entail. We are a support for those industries, and they are very fast-moving. The more knowledgeable you are about what our service is to them, the better you’re going to be able to supply them in any capacity, in engineering, in sales, and the client servicing side.
What are some skills that you’ve gained while working at Agility?
Multitasking. Being able to handle a portfolio of many clients, and reading it daily is very important. Anytime there’s a crisis in the world, at least one of my clients is affected. If multiple clients are, things could get chaotic. I must understand their needs when responding to a specific crisis or event. Sometimes while I’m on Zoom, I’m also emailing, looking at messages as they come in, assigning tasks, and following up with clients.
What is your favorite digital tool that you use at work?
I use the Color Picker extension to add branded colors to make sure quick turnaround reports are always looking polished and customized to my client.
What is your favorite snack or beverage?
I am a big fan of peanut M&Ms. They are such a good snack while you’re working because you don’t have to worry about crumbs. You can just pop them in your mouth and they’re such a satisfactory ratio of sweet and salty and crunchy. They’re certainly not healthy, but sometimes I just need that satisfaction.
How do you stay connected to coworkers while remote?
We all have each other on social media. Although we all chat through Slack during work hours, I have many colleagues on Facebook, Instagram, and WhatsApp. We make a point on the Client Success Enterprise team to celebrate the personal successes. When somebody posts something, we all like it, comment on it, and this leads to further conversations.
In my department particularly, we really have to lean on each other. If four or five clients are having a crisis at once, I need to be able to focus on that. We depend on each other quite a bit to offer back-up help during these busier times. Because of this dependency, and the efforts we make with one another, we’ve developed friendships and we like to see each other, even outside of work hours!
We are so professional with clients all day, so we are more relaxed and comfortable with one another which has led to us bonding and becoming good friends. The daughter of one of my colleagues will be the flower girl at my wedding!
What is your favorite after work or weekend activity?
I’m an avid gardener. We have a lot of land and when we first moved here, my fiancé built me quite a large garden.
I’m pretty active. I powerlift in our garage gym. We took up curling last year—I didn’t know if I would like it, but I played once and fell in love! Now I’m on the board of directors for our club helping in a PR and marketing capacity.
What’s the best part of your day?
The best part of my day is when we work together to provide the best service for our clients. It’s so fun working on a project that involves other teams. Working with sales, engineering, marketing, or MIG, getting everyone involved, and creating a wonderful high-quality deliverable for our client is such a good feeling. It’s the best feeling helping make someone’s job better!