Over the past few weeks, we’ve watched as details around the water crisis in Flint, MI have emerged. Cover-ups regarding the amount of lead in the water to the blatant denial by government officials have resulted in very sick families, a state of emergency and a...
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Crisis communications perspective: Drafting a better defense for fantasy sports crisis
During the 2002 Breeders’ Cup at Arlington Park outside Chicago, a senior programmer from Autotote, the company that processes the majority of wagering on horse racing in the U.S., accessed the system after some of the races had been run and altered betting tickets...
Managing Director of EloQ Communications Represents Asia to Share Expertise in Crisis Comms Mastery
The international virtual summit Crisis Comms Mastery, featuring the PR industry’s top pros and the latest knowledge and resources on crisis management, will be held from March 24 to March 26. Dr. Clāra Ly-Le, Managing Director of EloQ Communications, is the only...
A look at communications ethics in times of crisis
“Coronavirus” has quickly become the most frequently googled term by a long shot as news outlets are dripping in information regarding the spread of COVID-19. The number of confirmed cases worldwide passed three million, with hundreds of thousands more looming in the...
Making social justice communications part of your crisis PR planning
Corporations are grappling with what to say—and where to say it—as riots erupt in major cities across the nation over the tragic death of George Floyd. Social justice communications strategies are not a typical part of most corporate communications plans, something...
The COVID crisis is rewriting the cultural rules of communications
Two months ago, any Millennial would have told you that nothing more anxiety provoking than an a real-time phone call. Of course, that was in the pre-COVID world. But today, in the solitude of quarantine, a craving for intimacy and stronger personal connections means...
Employee trust is changing during the COVID crisis—how communications can help
New research shows that more than a third of U.S. employees say their level of trust in their organizations has changed during the COVID-19 pandemic, with equal levels reporting gains in trust (17 percent) as reductions in trust (17 percent) as the public health...
COVID crisis PR—business communications in unprecedented times
In midst of all the stress and uncertainty about the coronavirus pandemic, it’s important for companies to communicate. Messages to clients, customers and employees should be clear and concise, showing you are in control and staying abreast of the hourly updates from...
2020’s changing PR landscape: crisis management + healthcare communications
Every year brings increasingly rapid changes for many industries, and public relations is no exception. As we look toward 2020, two key areas—crisis management and healthcare communications—may be among those experiencing the most dramatic shifts for PR professionals....
S&A Communications Owner Chuck Norman Earns Crisis Communication Certificate
S&A Communications Owner/Principal Chuck Norman, APR, has earned a Crisis Communication Certificate from the Public Relations Society of America. He completed a program that provided attendees with classes taught by nationally and internationally recognized...