Lucy-Jayne Love

Lucy-Jayne Love
Lucy-Jayne Love is Sales & Marketing Director at Gym Management Software
When AI gets your brand wrong: Who owns the narrative?

When AI gets your brand wrong: Who owns the narrative?

Imagine a potential customer asking an AI tool a simple question: “What does this company do?” The answer arrives in seconds, written with enough confidence to sound authoritative. But what if the description is outdated, incomplete, or simply wrong? That scenario is...

Why every PR campaign needs a ‘second audience’ strategy

Why every PR campaign needs a ‘second audience’ strategy

For decades, a successful PR strategy has centred on understanding people. Communications teams have carefully shaped messages for journalists, customers, investors, employees and other stakeholders, recognising that each audience influences how a brand is perceived....

7 PR strategies that survive algorithm changes

7 PR strategies that survive algorithm changes

Digital platforms rarely stand still. Search engines refine how they rank information, while social networks continually adjust what users see in their feeds. These algorithm changes can dramatically affect a brand's online visibility, often reducing reach even when...

When AI summarizes your brand before customers visit your website

When AI summarizes your brand before customers visit your website

Over the past few years, the way people discover brands has started to change. Instead of scrolling through multiple search results and visiting several websites, many users now turn to AI-powered assistants that generate quick, conversational answers. Whether someone...

Why social media audits are no longer optional

Why social media audits are no longer optional

Organizations have spent years investing in content creation, paid campaigns, influencer partnerships, and community management, yet many continue to treat a social media audit as an occasional maintenance task rather than a strategic business practice. That approach...

The biggest media outreach mistakes brands still make

The biggest media outreach mistakes brands still make

Media outreach has never been more accessible. AI can draft pitches in seconds, media databases provide instant access to thousands of journalist contacts, and automation platforms allow communication teams to distribute stories at an unprecedented scale. On the...

SEO is alive and well—and PR without SEO is half a strategy

SEO is alive and well—and PR without SEO is half a strategy

Most brands see media coverage as the end goal. A feature publishes, traffic surges, and momentum feels real for a short time. Yet in days, that attention drops — and the campaign’s impact vanishes with it. That’s where the problem starts.   Traditional PR builds...

The convenience trap: When making things easier hurts brand loyalty

The convenience trap: When making things easier hurts brand loyalty

Over the past decade, businesses have invested heavily in making every customer interaction faster, simpler, and more efficient. From one-click checkouts and subscription models to AI-powered support and on-demand services, reducing friction has become a central part...