A reporter calls. You respond. You negotiate the quote. You hold the line. You survive the cycle. That playbook is forty years old. It is not the crisis we now manage. The new crisis is a wrong, defamatory, or hallucinated answer about your CEO that appears inside...
The marketing vocabulary has reset three times in 25 years. Digital. Social. Now AI. The first two resets gave CMOs a decade to get fluent. This one is giving them eighteen months. I run a communications firm. We brief a lot of CMOs. In the last six months, here is...
A research finding I want every marketing leader to consider. 85.5 percent of AI citations reference earned media sources — not brand-owned websites. The number comes from recent industry analysis of more than one million AI prompts. The University of Toronto puts...
The PR industry's operating system is the media list. Every account team runs one. Every measurement framework anchors to placements earned inside it. The list is wrong. The Trade Press AI Index 2026 audited 680 million AI citations across nine industries and five...
A Forbes feature used to mean a traffic spike, a few investor LinkedIn shares, and a Monday-morning clip in the roundup. That was the game. The game changed. When ChatGPT, Claude, Perplexity, Gemini, and Google AI Overviews answer a buyer asking “what’s the best clean...
Patient loyalty has become one of the most valuable yet challenging goals in modern healthcare marketing. In an era where consumers can research providers instantly, compare services online, and switch between options with minimal friction, loyalty can no longer be...
The First Response Defines the Outcome When a product recall occurs, the initial communication response determines whether a company preserves trust or accelerates reputational damage. In the context of modern marketing and PR, speed alone is not enough. Clarity,...
Crisis Response Begins Long Before a Crisis The most effective crisis communications strategies are built well before a negative headline appears. Proactive planning protects brand equity, stabilizes stakeholder confidence, and preserves revenue when scrutiny...
The Zero-Click Reality Is Reshaping Search Search behavior has changed in a fundamental way. Increasingly, users receive answers directly from AI-generated summaries without ever visiting a website. This shift means visibility is no longer measured only by traffic. It...
Artificial intelligence is transforming the way people discover and trust information. For PR professionals, this shift is not simply technical; it changes the fundamentals of visibility, authority, and influence. Content is no longer evaluated solely by human editors...
Generative AI is transforming how information is created, discovered, and consumed. For PR professionals, this shift is more than a technological curiosity. It is a fundamental change in how audiences encounter content and assess credibility. Traditional approaches to...
In an age where information travels instantly, brands are under constant scrutiny. The stakes for PR teams have never been higher, as a single misstep can amplify across multiple channels and impact both reputation and revenue. The next era of PR will require...