The state of business stability has rarely been so vulnerable—today's geopolitical turmoil, shaky economy, intensifying natural disasters, cybersecurity breaches, supply chain disruptions, and other challenges are testing the resiliency of companies like never before....
The AI age is fraught with challenges that have many leaders worried as they prepare to deploy it more widely, including a sizable skills gap among employees, concerns about ethical and responsible use, and more recently, the fake input and threats of malicious...
What do people think of your brand? Whether opinions or stories are on social media, in the press, or pasted online for the world to see, it has always mattered to businesses. In fact, you may already have a reputation management strategy where team members deal with...
As business and society continue to integrate AI into so many facets of work and life—and despite what many leaders have said about AI enhancing their workforces, not replacing people—nearly three-quarters of American adults (74 percent) surveyed nevertheless fear...
AI has ushered in a new era of efficient business operations and processes, but as expected, the tech is proliferating in malicious ways as well. New research reveals the alarming rise in the use of AI by cybercriminals in scaling and crafting sophisticated email...
Negative feedback is always tough to take. Even if you’re an experienced PR pro, criticism can take the wind out of your sails and leave you feeling a little unsure. In reality, regular feedback is a blessing—92 percent of people say constructive criticism improves...
In the fast-paced and interconnected world, organizations across industries face a multitude of safety challenges. From workplace and product safety to crisis response and community safety, maintaining a strong safety culture is paramount. This is why public relations...
When metaverse technology came within reach of brands and retailers early last year, consumers couldn’t wait to experience it in their shopping journeys, urging retailers to get on board with the tech ASAP. Just a few months later, the metaverse spark went out—or...
Customer support is essential for any company that wants to position itself amongst the best of the best. This component is utterly important in ensuring that customers have their needs fully covered. Some businesses tend to underestimate the importance of customer...
One of the biggest faux pas in social media marketing is neglecting to engage with customers there, especially if they directly ask you a question. And even though the airline industry has seen monumental growth over the last year as pre-pandemic travel patterns...
The seemingly never-ending electioneering in America is about to ramp up again as Republican candidates take the stage for the first debate of the 2024 Presidential election cycle. The divisive and often dangerous impact that US politics is having on citizens is...
For your organization to succeed in today’s fast-paced world, it must be able to communicate its message and products deftly through online platforms. However, Canada is facing a digital skills gap. The new technologies deemed crucial today were far from mainstream...