Nearly 3/4s of retailers worry about being outpriced by Amazon—how to ease your mind

by | Aug 2, 2019 | Public Relations

Yes, Amazon is an online shopper’s best friend—but it’s every competing retailer’s nightmare. In a new survey from price optimization firm ActiveViam, 71 percent of retailers said they were concerned about being outpriced by the etail giant—with 41 percent saying they are “very concerned.”

But Amazon isn’t the only pricing threat—49 percent of respondents were concerned about being outpriced by other brick-and-mortar retailers, while 42 percent said they were concerned about being outpriced by DTC brands, according to the firm’s new study on pricing strategies and concerns from retailers.

“It is no surprise traditional retailers are worried about being outpriced by Amazon,” said Kathy Perrotte, managing director and co-founder at ActiveViam, in a news release. “From its wealth of customer data to its vast product offerings, Amazon is able to fluctuate their prices very intelligently and very quickly.”

Nearly 3/4s of retailers worry about being outpriced by Amazon—how to ease your mind

55 percent are highly concerned about data quality and accuracy

Per the findings, 55 percent of respondents said that they are concerned that their own internal pricing data, such as geo-pricing and price consistency data, is either inaccurate or incomplete. In addition, 54 percent of respondents said they are concerned that the external competitor pricing data they receive and factor into pricing models is either incomplete or inaccurate. This can have dire consequences on a retailer’s ability to consistently set prices across channels, drive revenue and stay true to its value proposition and brand image.

“Data quality is of paramount importance to winning on price,” said Perrotte. “The fact that so many retailers are not only worried about their external data quality but their internal data quality is quite alarming. Retailers really need to think about the infrastructure they have in place and invest in better tools and strategies to ensure they have the best quality data possible.”

Nearly 3/4s of retailers worry about being outpriced by Amazon—how to ease your mind

Retailers have issues aligning pricing strategies

When asked what was their biggest challenge when it comes to managing their pricing strategy, 40 percent felt it was aligning pricing between online and in-store pricing. Other responses included lack of insight into competitor pricing (23 percent), a lack of proper tools to easily adjust pricing quickly (20 percent), and geo-based pricing (13 percent).

“In such a competitive marketplace, retailers need to be equipped with the right tools to make accurate and precise decisions about their pricing strategy,” said Perrotte. “Additionally, achieving consistency between locations as well as online and in-store sales is essential to making sure that each channel is as optimized as possible to generate profits.”

Moreover, a third of respondents said their company has no price optimization tools in place whatsoever.

Nearly 3/4s of retailers worry about being outpriced by Amazon—how to ease your mind

61 percent feel they cannot adapt to optimize pricing quickly enough

Per the results, 61 percent of respondents said that they were concerned that their company was unable to optimize their prices quickly enough.

“In the fast-changing world of retail, pricing opportunities and movements can arise at the drop of a hat,” Perrotte said. “To stay on top, retailers need to be able to adjust prices on the fly to remain competitive.”

Additionally, 52 percent of respondents are concerned about their company’s ability to maintain the proper ‘price image’—or that their organization’s prices are consistent with their overall brand image.

Nearly 3/4s of retailers worry about being outpriced by Amazon—how to ease your mind

“Winning on price is about more than just the numbers,” Perrotte concluded. “It is about staying consistent with the image your brand is trying to project and its value to consumers. Without managing this image properly, brands can easily fall behind competitors.”

Read the full report here.

For its Pricing Strategy Survey, ActiveViam polled more than 500 senior pricing decision makers and executives at retailers with at least 100 employees from May 21 – June 2, 2019.

Richard Carufel
Richard Carufel is editor of Bulldog Reporter and the Daily ’Dog, one of the web’s leading sources of PR and marketing communications news and opinions. He has been reporting on the PR and communications industry for over 17 years, and has interviewed hundreds of journalists and PR industry leaders. Reach him at richard.carufel@bulldogreporter.com; @BulldogReporter