In today’s diverse and connected world, public relations and marketing are powerful tools for fostering inclusion. Businesses and brands are increasingly recognizing the importance of addressing underrepresented audiences, including people with disabilities, in their...
Reputation in the age of algorithms: How to blend authenticity and optimization
Google’s algorithm changes used to be the main thing keeping marketers up at night. Now we’ve got ChatGPT, Gemini, and Claude deciding what information reaches people. Three in four businesses say their AI investments have met or beaten expectations, which means these...
The psychology of trust: Why customers believe some brands over others (with examples)
In a business setting, brand trust is one of your most valuable assets—and not only because trust is one of the major prerequisites for getting consumers to buy from your brand. A credible brand reputation enables you to outperform your competitors and weather market...
Why brand trust will become your strongest PR currency in 2026
Most companies talk about brand awareness like it is a trophy. In reality, awareness without trust is just noise. The real power move in 2025 is shaping how deeply people believe you, not how often they hear from you. Trust has become the currency that decides who...
3 effective ways for brands to communicate authenticity in a skeptical marketplace
For the longest time, brand authenticity was something reserved for niche businesses and industry disruptors trying to enter competitive markets. Today, however, it’s a non-negotiable aspect of a successful business strategy and a crucial prerequisite for getting...
How PR builds trust in an unpredictable market
Making big decisions about money, whether it’s buying a car, applying for a loan, or investing in a business, can feel overwhelming. Most people focus on numbers like interest rates, payment plans, or loan terms. While these details matter, the real question customers...
5 common PR mistakes that are hurting your brand’s reputation—and 11 ways to correct them
Too many brands don’t notice public relations (PR) mistakes until they’ve already taken a toll on revenue, partnerships, and public trust. But by then, the narrative is no longer theirs — it belongs to their critics, competitors, or whoever spoke first. If you want to...
Reputation laundering: How companies try to rewrite their histories
Ever woken up to the news that a recently disgraced company is donating millions to an orphanage? It sounds generous, almost redemptive. But when you dig deeper, kindness is just a facade, and their true purpose is to repaint a damaged brand image. That’s called...
Authenticity and purpose: Aligning brand values in engagement and media messaging
Think about your business. You have a mission statement. You post on social media. You run promotions. Yet, something feels off. Your customers don't always match your vision. Your team sounds scripted. That gap eats away at potential growth. It’s also your biggest...
Dark PR: How competitors use reputation attacks—and how to defend against them
When you think of PR, you probably think about the basic concept of putting out positive news about your company or brand. In most cases, this would be an accurate summary of what PR is meant to be. As Andy Wang, Marketing Manager at Skywork.ai, shares,...
The rise of digital PR agencies: Why brands can’t rely on media relations alone
Beyond the Press Release For decades, brands measured the success of their PR programs by the quality and quantity of media coverage. Earned headlines and strong relationships with journalists were once enough to build credibility and visibility. While these remain...
How Petco and The Dodo use PR and digital marketing to transform pet care awareness
The pet industry isn’t just about products; it’s about enhancing pet wellness and promoting responsible ownership. Pet public relations and pet digital marketing play pivotal roles in driving these goals. Two companies leading the charge with impactful, well-executed...












