Most small businesses execute email campaigns without CRM

by | Feb 2, 2021 | Marketing, Public Relations

Almost two-thirds (64 percent) of small businesses in the U.S. admitted to conducting email marketing without marketing software or a CRM in 2021, according to a new survey report from creative firm hiring guide Visual Objects. Without CRMs such as HubSpot or Salesforce, small businesses must handle email marketing manually.

Digital marketing experts like Tina Fleming, brand strategist at digital marketing agency Designzillas, believe a CRM is an essential part of any business’s marketing strategy. “Conducting email marketing without a CRM is a mistake, plain and simple. You are leaving money on the table if you’re not using a real CRM,” Fleming said, in a news release.

Most small businesses execute email campaigns without CRM

SEO and video marketing budgets will be cut in 2021

Some small businesses are shying away from SEO and video marketing in their digital marketing plans. Currently, 19 percent of small businesses plan on decreasing their investments in video marketing, and only 10 percent of small businesses intend to invest more in SEO this year.

Most small businesses execute email campaigns without CRM

Experts believe production expenses, remote coordination struggles, and the ability to produce content in-house account for plans to decrease video marketing budgets.

Matt Bertram, CEO and SEO Strategist at EWR Digital, says SEO spending is decreasing because results can take months to materialize and small companies face an algorithmic disadvantage when competing against larger brands.

“Small businesses are often disappointed with SEO because it doesn’t give them an immediate boost in sales. This results in them relegating SEO to a low priority,” Bertram said, in the release.

Most small businesses execute email campaigns without CRM

Social media is considered the best digital marketing channel for achieving business goals

Most small businesses (73 percent) ranked social media as one of their most successful digital marketing channels, claiming that social media achieves marketing-focused business objectives.

Stephanie Brown, a social media consultant and coach at The Content Fixer, states that social media facilitates lasting connections between small businesses and customers.

“Social media also allows for more authentic connection with your dream clients,” Brown said.

Social media is effective in boosting brand awareness and allows small businesses to compete against larger brands, which distinguishes social media from other digital marketing channels.

Read the full report here.

Visual Objects surveyed 500 small business owners and managers in the U.S. to gain insights into how companies are managing digital marketing strategies in 2021.

Richard Carufel
Richard Carufel is editor of Bulldog Reporter and the Daily ’Dog, one of the web’s leading sources of PR and marketing communications news and opinions. He has been reporting on the PR and communications industry for over 17 years, and has interviewed hundreds of journalists and PR industry leaders. Reach him at richard.carufel@bulldogreporter.com; @BulldogReporter